Customer Support Parts Analyst

About Us:

We are a leading aircraft manufacturing company in general aviation industry based in London Ontario, known for our commitment to innovation, quality, and safety.

Responsibilities:

• Act as a positive point of contact between Diamond and the customer.
• Communicating directly with customers via Phone, E-Mail and SalesForce CRM.
• Receive and process customer quotes & orders in a timely manner as well as backorder follow-up.
• Provide customers with friendly order advice and make recommendations when relevant.
• Troubleshoot part number discrepancies and escalate technical issues accordingly.
• Collaborate and communicate with internal supply chain teams with order specifics.
• Communicate with internal production groups to ensue on time work order completion.
• Expedite customer parts orders and shipping documents to meet daily customer commitments.
• Additional Duties as assigned.

Skills & Experience:

• Previous experience in the Customer Service industry.
• Experience with Sales Force CRM considered an asset.
• Experience with Navision/Business Central considered an asset
• High School Diploma or equivalent required
• Experience with parts sales or parts inventory management (purchase, sales, or distribution) considered and asset.
• Ability to send and receive information both verbally and in writing (E-Mail/SaleForce)
• Proficient in Microsoft office applications
• Ability to be self-motivated.
• Ability to build rapport and resolve conflict with existing and new customers.
• Ability to know when to escalate issues and to whom.
• Strong time management and multi-tasking skills in a fast paced, daily deadline environment

Interested candidates should send their resume. We appreciate all applications, but only candidates selected for interviews will be contacted.

This is your chance to contribute to maintaining the highest standards of safety and excellence in the aviation industry. We look forward to your application!

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London, ON N5V 1S2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• What is your salary expectation?
• What is the length of your experience in this field?

Work Location: In person