Operations Manager

Operations Manager

Regina, SK

Permanent Full-Time

Reference Number{{:}}  CAN-SK-REG-160-250924

SUMMARY

Reporting to the General Manager, the Operations Manager is responsible for the daily operation of the warehouse and warehouse staff in the areas of order picking, shipping, load planning, receiving, warehouse optimization and workplace safety.

EXPECTED CONTRIBUTIONS

Warehouse Operations

Maintain an efficient and safe warehouse while meeting customer service levels and achieving inventory integrity.

• Plan and oversee the flow of products, inbound and out, to ensure cost-effective movement while meeting customer expectations and company standards.
• Ensure order picking and shipping levels are sufficient and inventory discrepancies are at a minimum for customers to receive complete orders, in perfect condition, with on-time deliveries.
• Ensure compliance with Saskatchewan health and safety regulations and Corporate safety guidelines.
• On an ongoing basis, work with the General Manager to review and improve operating procedures in order to achieve customer service levels, warehouse safety, cleanliness, and capacity issues.
• Manage all operational equipment, maximizing efficiency and ensuring good fleet maintenance in accordance with company standards.
• Responsible for maintenance, upkeep, and security of the warehouse.
• Investigate and resolve external and internal customer issues and complaints in a timely manner.
• Communicate and implement company policies and standard operating procedures as required.
• Work with purchasing staff to identify and correct inventory accuracy issues.
• Work alongside the warehouse employees when needed to achieve customer service levels.

Staff Management

Supervise a team of 3 warehouse employees.

• Create and maintain a positive work environment and a team atmosphere.
• Assign tasks to warehouse staff, and manage labour costs such as overtime.
• Coordinate job training and safety training for applicable employees.
• Apply the required discipline to bring performance or behaviours to expected levels.
• Conduct yearly Employee Performance Reviews with applicable staff.
• Address employee issues in a fair and consistent manner.

EXPERIENCE

• Minimum three years' experience supervising warehouse employees, preferably in a distribution centre environment.
  

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of principles and procedures for excellent customer service, hiring, training, motivating, and developing staff, including setting performance standards and monitoring performance
• Knowledge of occupational health and safety regulations
• Valid forklift certification an asset.
• Proven experience in coaching and training staff
• Excellent organizational and team-building skills
• Ability to clearly communicate with internal and external parties in a professional and courteous manner
• Able to prioritize, problem-solve and meet deadlines in a fast-paced environment.
• Good computer skills with demonstrated proficiency with ERP systems

EDUCATION

• High school graduation or GED
• Post-secondary education is an asset

EMPLOYMENT STATUS

• Permanent full-time
• Typically Monday to Friday, 8 am - 4{{:}}30 pm

NOTE{{:}} must be flexible with start and end times during peak season

COMPENSATION AND BENEFITS

• Base salary 
• Annual incentive plan based on company performance
• Group pension plan with employer matching contributions
• Health benefits
• Purchase Doman Building Materials Group Ltd. stock at a discounted price

OTHER WORK-RELATED BENEFITS

• Fitness reimbursement
• Education reimbursement
• Professional Development reimbursement
• Scholarships for children
• Discounts on product purchases
• Employee referral bonus
• Annual Service Awards

Work Location{{:}} 1055 Fleury Street, Regina, SK S4N 4W9

Doman welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.

Applicants must be legally entitled to work in Canada without sponsorship.

We thank you for your interest however only those selected for an interview will be contacted.

IND-CWSJ