Help Desk Technician

Position: HelpDesk Tech

NOTE: Must be willing to work onsite

Location: Toronto, Canada

Schedule: Tuesday - Thursday

Job Responsibilities:

• Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
• End-user hardware and software troubleshooting
• Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android
• Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
• Monitor and accessory deployment/collection
• Imaging/Provisioning Laptops/Workstations (not 100% required)
• Face-to-face support experience. Working with end users to solve IT problems.
• Onboarding and Offboarding employees
• Laptop & mobile device deployments
• Upgrading broken devices or any damaged devices
• Workstation Sweeps - Resetting monitors on a weekly basis
• Ensure workstation monitors are functioning along with peripherals
• Maintain Storage room assets and counts
• Interfacing with users to troubleshoot software issues
• Printer management and preventative maintenance
• E-waste
• Wipe all devices before e-wasting

Qualifications / Experience :

• A Certification
• Inventory Systems
• Ticketing Systems
• Must have MacOS experience in a professional environment
• Ticketing system experience is a must (Ex. Salesforce, Zendesk, Service Now, etc)

Job Type: Part-time

Pay: $27.00-$30.00 per hour

Schedule:

• 8 hour shift

Experience:

• Windows: 3 years (preferred)
• Hardware/Software break fix: 3 years (preferred)
• Mac OS: 3 years (required)
• Help desk: 3 years (required)

Work Location: In person