Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Join our Customer Support Operations team as a Service Support Representative, where you'll play a crucial role in managing customer service, repair projects, and technical support. Your responsibilities include providing expert guidance on service requests, troubleshooting issues, and ensuring efficient repair processes while prioritizing customer satisfaction. Job Description: Provide expert advice and troubleshooting for customer service requests Develop repair scopes and estimates, ensuring timely completion Manage warranty repair processes and compliance with service policies Coordinate with stakeholders to plan and schedule service jobs effectively Maintain clear communication with customers and stakeholders throughout the process Qualifications: 2 years' experience in technical service, preferably with Caterpillar products Technical training in Heavy Equipment Technician (HET) or similar field is preferred Strong communication skills, both verbal and written Mechanical aptitude and project management experience Proficiency in Microsoft Office applications, particularly Access, Excel, and Word Note: Fort McKay shop 14x14 and 7x7 rotational shifts available, 12 hour days Permanent, full-time position with competitive salary Comprehensive benefits package and retirement savings options Training opportunities provided At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
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