Program Manager

Position Summary:

The Program Manager plays a key role in the organization. As an overview, they have a leadership role in program development, implementation and evaluation; community partnership development; accreditation and quality improvement; human resource management and development (staff, volunteers and practicum students) and ensuring clients are actively engaged. Additionally, the Program Manager will deliver some direct services.

Key Responsibilities:

• Program Management:
• Design, implement, and evaluate programs and services.
• In co-ordination with the CEO, develop and manage program budgets.
• Set program goals and objectives in alignment with the organization's mission and strategic plan.
• Monitor program performance and implement improvements as needed.
• Recruit and manage the Volunteer program as well as the Student Practicum program.
• Staff Supervision and Development:
• Recruit, train, supervise, and evaluation.
• Foster a collaborative and supportive team environment.
• Client Services:
• Ensure high-quality, client-centered care is delivered consistently across all programs.
• Address client concerns and feedback to improve service quality.
• Compliance and Reporting:
• Ensure compliance with all relevant federal and local regulations, as well as organizational policies.
• Maintain accurate and up-to-date program records and documentation.
• Stakeholder Engagement:
• Build and maintain relationships with community partners, healthcare providers, and other stakeholders.
• Represent the organization at community meetings, events, and professional conferences.
• Advocate for the needs and interests of clients and the mental health community.
• Quality Improvement:
• Implement and monitor quality assurance and improvement initiatives.
• Collect and analyze program data to measure outcomes and impact.
• Identify and address gaps in services and areas for enhancement.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Brampton, ON L6W 2B6: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Program management: 3 years (preferred)
• Management: 3 years (required)

Language:

• English (preferred)

Willingness to travel:

• 100% (required)

Work Location: In person

Application deadline: 2024-08-09
Expected start date: 2024-09-09