Licensing Officer

Role Responsibilities

In both positions you will be responsible for Contributing to the department's business plan to promote a fair marketplace by providing information to the public and business community regarding various types of Provincial Business licenses.

Licensing Officer
Reporting to the Senior Licensing Officer, you will be responsible for:

• Reviewing, processing new, and renewal applications in accordance with the Consumer Protection Act, Cemeteries Act, Charitable Fund-Raising Act and the regulations associated with these acts.
• Maintaining license and registration files by ensuring supporting documentation is updated appropriately when processing change requests.
• Providing information to the public regarding licensing requirements, contract requirements, security instruments and fee amounts.

Business Licensing Administrative Support
Reporting to the Senior Licensing Administration Clerk, you will be responsible for covering these areas of responsibility:

Licensing Clerk/Claims Coordination

• Reviewing license and registration applications received under the Consumer Protection Act, Cemeteries Act, and Charitable Fund-Raising Act and the regulations associated with these acts. Reviewing applications for quality control, ensuring legislative requirements under the applicable Act and Regulation(s) are complied with, and following up for additional information necessary to issue the licence.
• Reviewing and maintaining security documentation, cancellation, claims and following up for additional information necessary to manage security instruments.
• Compiling monthly reports, preparing refunds, preparing letters or email communications to licensees, and handling large mail outs to licensees.

Administrative Support for Statute Administrators

• Providing administrative support to Statute Administrators in the day to day work associated with administering the Consumer Protection Act, Cemeteries Act, and Charitable Fund-Raising Act and the regulations associated with these acts.
• Reviewing documentation received under the Consumer Protection Act, Cemeteries Act, and Charitable Fund-Raising Act and the regulations associated with these acts. Reviewing documentation for quality control, ensuring legislative requirements under the applicable Act and Regulation(s) are complied with, and following up for additional information necessary to process the request.
• Assisting the Management team by researching files containing past correspondence to gather relevant pieces of information to coordinate a response on a specific topic. This involves a general knowledge of the programs in the unit, and knowledge of the relevant issues, Government of Alberta communication templates and tools.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

Agility: you will need to provide results in a complex, diverse and changing environment.
Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.
Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.
Build Collaborative Environments: you will establish and maintain business relationships with clients, encourage or facilitate discussions and build long lasting relationships.
Develop Networks: you will seek out input from a wide range of internal and external stakeholders to solve complex problems and provide the best solutions.
Systems Thinking: you will consider the whole system when developing, evaluating and implementing process and technology change.
Creative Problem Solving: Have the ability to assess options and implications in new ways to achieve outcomes and solutions

Qualifications

High school diploma and three years of related administrative experience in a customer service setting

Related experience or education may be considered as an equivalency on a one for one basis:
Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
1 year of experience for 1 year of education

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to

Successful Incumbent will be required to:

• Develop excellent knowledge of licensing requirements and standards, and will be able to interpret and apply this knowledge to provide accurate, efficient licensing services and effective access to licensing information.
• Excellent knowledge of Microsoft Office with special emphasis on MS Word, Excel and Outlook.
• Work under increasing independence and with minimal direct supervision.
• Possess a high degree of analytical and time management skills
• Prioritize, multi-task and be a proven self-starter.
• Possess a high level of communication skills in order to appropriately handle inquires and client requests.

Experience in the following area will be considered as asset:

• Contract or document review
• Criminal record check or police information check review
• Consumer Affairs Tracking System (CATS)
• Corporate Registry System (CORES)
• Softphone technology like NICEinContact
• Client relationship management systems like ServiceNow

Notes

These positions are full-time position working 36.25 hours per week, Monday to Friday. One Licensing Officer position is permanent and the other two positions are temporary for up to two years.

This competition may be used to fill future vacancies.

To be considered for this competition, your application must include a well-written cover letter and resume that indicates how your experience aligns with the scope of this position.

The final candidate may undergo pre-employment checks and reference checks. Any costs associated with obtaining the required documents/checks as noted, or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service -
• Public Service Pension Plan (PSPP) -
• Alberta Public Service Benefit Information -
• Professional learning and development -
• Research Alberta Public Service Careers tool –
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
Leadership and mentorship programs