Supports and Financial Services Coordinator

Are you looking for your next challenge? If you have strong customer service experience in a contact centre, a solid administrative background, and the ability to work with diverse and vulnerable groups, this opportunity is for you! Bring your strong computer skills, organization, and problem-solving abilities to thrive in a fast-paced, team-oriented environment where multitasking is key.

As a member of the Support & Financial Services Coordinator (SFSC) unit, you will share responsibility for determining ongoing eligibility for the Income Support program, frequently interact with clients by telephone, review documents, review files and reports, and utilize several computer applications and systems simultaneously. You will monitor and support the Albertans by ensuring they are committed and accountable for progress towards their self sufficiency.

In order to be successful in this role, you will need to be able to research, understand and apply legislation; have knowledge of the Income and Employment Support Act and be skilled in assessment, critical thinking, conflict resolution and active listening.

Qualifications

Required:

• Two-year Diploma or Degree in a related field; no experience required; or equivalent as described below.
• Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

In your Cover Letter please describe how you demonstrated the assets listed below in your previous role(s).

Assets:

• Experience working with diverse and/or vulnerable population (i.e., individuals with social barriers, mental health issues and a variety of challenging circumstances);
• Experience in providing direct customer service to clients;
• Experience in navigating simultaneously through different web-based computer systems combined with proficiency with keyboarding.

Job Types: Full-time, Permanent, Fixed term contract

Pay: $56,513.00-$73,463.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Vision care

Work Location: In person