Overview:
As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.
Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.
Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!
Responsibilities:
- Manage reservation system to retain guest preferences, pre-assigning seating when necessary
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Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
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Escort guests to the tables and assist in seating at tables, present menus and extend pleasantries
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Offer a cordial farewell to every guest, thanking them for dining and invite them back
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Communicates constantly with management and service staff to ensure efficient operations
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Maintain positive relations with guests at all times
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Maintain complete knowledge of scheduled daily activities, in-house groups, daily house count, table/ seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code
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Answer restaurant telephone courteously and efficiently
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Speak to guests’ and co-workers using clear, appropriate and professional language
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Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
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Engage guests in conversation regarding their stay, property services, and area attractions/offerings
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Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
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Maintain cleanliness of work areas throughout the shift
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Notify management of maintenance repair issues
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Performs all other job-related duties as request.
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Lives the Brand
Qualifications:
- Follows all uniform guidelines
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Practicing all general safety & sanitation standards
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Recycling products, where possible
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Remaining calm in a hectic, fast-paced atmosphere
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Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
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Displaying a positive and outwardly friendly attitude toward guests and co-workers
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Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Physical Demands:
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Ability to stand and sit for extended periods of time.
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Ability to walk distances.
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The employee must frequently lift/push/pull and/or move up to 50 pounds.
Working Conditions:
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Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
We thank all candidates for their interest, however, only those being considered for an interview will be contacted.
Additional Details:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.
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