Assistant Front Desk Manager

The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!

The Assistant Front Office Manager will play a crucial role in supporting the day-to-day operations of our hotel’s office and front desk. This individual will assist with administration, manage supplies, and ensure smooth communication between departments.

What You Will Do:

• Provide administrative support to the Front Office Manager and other hotel departments, as needed
• Assist in managing and organizing office operations and procedures
• Coordinate and schedule meetings, appointments, and events
• Maintain and order office supplies, ensuring inventory is well-stocked
• Handle guest inquiries, reservations, and requests with professionalism and efficiency
• Prepare and manage correspondence and documents
• Assist in onboarding and training new staff members
• Monitor and manage office equipment and ensure proper maintenance
• Support the implementation of hotel policies and procedures
• Address and resolve guest complaints and concerns in a timely manner, reporting them to the Manager, if necessary
• Collaborate with other departments to ensure seamless operations and exceptional guest service

We Are Looking For Someone Who:

• Has at least 2 years of experience in a front desk role in the hospitality industry (previous experience in an administrative or office management role preferred)
• Has strong organizational and multitasking skills with attention to detail
• Has excellent communication and interpersonal abilities
• Is proficient in Microsoft Office Suite and Google Workspace
• Has the ability to handle sensitive information with discretion and confidentiality
• Has strong problem-solving skills and a proactive approach to tasks
• Has the ability to work well under pressure and adapt to a fast-paced environment

Other:

• Benefits also include wholesale purchasing and discounted hotel stays.

Thank you to all those who apply; only those considered for an interview will be contacted.