Guest Services Agent

Some of the job duties include but are not limited to:

• Greet customers, listen to understand requests, respond with appropriate action, and provide accurate information such as local attractions and amenities
• Complete registration, check-in, and check-out procedures
• Verify and process credit cards for authorization using electronic point of sale systems
• Handle cash, make change and balance an assigned house bank
• Promptly answer the telephone using positive and clear communication
• Process reservations using proprietary reservation system
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications
• Field guest requests, complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results
• Be competent in the use of the computer on applications such as Microsoft Office and proprietary reservation system
• Perform light housekeeping duties and lobby upkeep as needed
• Ensure full completion of all duties and checklists relating to the shift and a concise hand over in order to assist the smooth running of the property, effective team work and guest satisfaction
• Ability to communicate and liaise efficiently with all other hotel departments (ex. Housekeeping, maintenance, sales/marketing, etc.) to assure the highest level of guest satisfaction
• Promote Wyndham Rewards and brand marketing programs
• Be competent in the use of the computer on applications such as Microsoft Office and proprietary reservation system
• Must follow health and safety protocols at all times as specified by corporate and health department guidelines
• Supervisory/management experience an asset for career growth.
• Agents must be flexible with scheduling and be available for work on weekdays/weekends, morning, evening, overnight shifts and holidays

Job Types: Full-time, Part-time

Pay: From $16.55 per hour

Expected hours: 25 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person