Coordinator, Digital Product Lifecycle

Lead a Brilliant Career.

Bring your authentic self to work every day, and help our customers express themselves, style their home, and live their life in a way that reflects who they truly are.

As a brand, we celebrate the differences that make each and every one of us unique because we believe that people shouldn't fit archetypes.

So why should your career be anything less than extraordinary?

What to Expect:

The Analyst, Digital Product Lifecycle is responsible for ensuring a superior customer shopping experience as a result of executing the online merchandising strategy for the business. They will oversee the end to end product lifecycle including the active management of vendor requests, the turn-in pipeline, accurate setup of products and ensuring category merchandising is reflective of the site merchandising strategy. The position will be responsible for lifecycle reporting, managing customer and site support tickets, special projects and not on site prioritization. They are also responsible for achieving topside sales plans, conversion goals, usability performance targets and corporate objectives.

What you will do:

• Work closely with our offshore partners to execute tasks/projects and proactively lower the overall volume of items on the daily not on site

• Be responsible for lifecycle reporting, merchant tickets, ICQA issues and new vendor onboarding

• Serve as the liaison between Buyers, Vendors, and Studio teams on lifecycle related issues, exceptions and new processes

• Lead ideation and delivery of lifecycle projects

• Ensure thorough quality assurance of products onboarded to site

• Work with Site Operations to identify and reduce process or system inefficiencies

• Maintain daily workflow in partnership with the other item lifecycle teams

• Performance Measures/Outcomes (example: key metrics, turnover, retentions stats, etc.)

• Improved customer experience ratings, conversion metrics, reduced return rate

• Improved team quality metrics

• Timely and accurate execution of merchandise related content and assortment

What you will bring to the team:

• Minimum of 1 year experience in a e-Commerce, retail site preferred

• Understanding of retail ecommerce landscape

• Strong communication, interpersonal, analytical and problem-solving skills

• Excellent writing, speaking, and presentation skills

• Bachelor’s degree

• Familiarity with item onboarding tools (e.g. Product Information Management Tool)

• Strong knowledge of Google Workspace and the ability to quickly learn internal systems, processes and additional software/web-based applications

• Proven ability to function well in a collaborative environment

What’s in it for you?

• A people-focused culture of belonging where Reconciliation & Inclusion are integral to what we do

• Employee Resource Groups that offer a unique opportunity to connect with diverse colleagues

• Leadership coaching and development opportunities at all levels

• Benefits package inclusive of parental leave top up, retirement savings, “Living Well” Program, and more

• A generous Associate discount of up to 40% off of top brands

• Work-life balance through a hybrid work model and flexible paid-time-off

The Fabric of Hudson’s Bay

Hudson's Bay has established a reputation for quality and style through an unrivaled assortment of products and categories including fashion, home, beauty, food concepts, and more. Hudson's Bay operates under the HBC brand portfolio. Founded in 1670, HBC is North America's oldest company. Hudson’s Bay helps Canadians live their best style of life by operating thebay.com featuring Marketplace, one of the largest premium life & style digital platforms in Canada, with a seamless connection to a network of Hudson’s Bay stores from coast to coast.

At Hudson’s Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We strive everyday to provide our customers with an experience they will value with our products, services and dedication towards adapting to the ever changing environment of retail.

This role will actively support our DE&I framework by identifying opportunities to increase and promote diversity in our teams, products and brands. They will lead with inclusion to nurture our OneTeam culture by removing barriers for our Associates and communities.

We’d love for you to join us in our mission to help Canadians live their best style of life! Stay connected with us on Instagram, Facebook, X, TikTok, and LinkedIn.

Thank you for your interest In The Bay. We look forward to reviewing your application.

The Bay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Bay welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used