Customer Service Adjuster (Part Time)

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

• Reference Number: 548
• Posted Date: Feb 28, 2024
• Employment Type: Permanent Part Time
• Hours of Work: Other
• Work Arrangement: Hybrid 8
• Salary Range: $33.23 - $35.77 Hourly
• Location include:
• * Chilliwack
• Kelowna
• North Vancouver (Head Office)
• Surrey (Guildford Corporate Centre)
• Victoria

We have exciting opportunities for motivated individuals to join the Claims Contact Centre as a Customer Service Adjuster (Part time)! In this essential role, you will be the first contact for customers reporting a claim to ICBC. Your natural empathy and well-developed communication skills will aid you in supporting our customers initiating or inquiring about an existing claim. Responsibilities include initiating the claim file, collecting first notice of loss information, and adjusting straight-forward claims that can be resolved at first contact or redirecting the claim to the appropriate area.

Position Requirements

Your qualifications will include:

• Customer service experience gained in a call centre, financial, car hire or similar environment
• A genuine desire to build trusted relationships with customers, including a strong ability to work with customers in emotionally heightened situations
• Excellent verbal and written communication skills to establish rapport with customers and colleagues via telephone and email
• Ability to multi-task, prioritize and to be flexible to adapt to changing work demands, volumes and schedules
• Ability to promote a positive public image of the corporation, while explaining products and services with customers over the telephone
• A minimum typing speed of 35 net words per minute with 90% accuracy level
• A minimum data entry speed of 5500 keystrokes per hour with 95% accuracy
• Call Centre Listening Evaluation with a minimum 75% score
• Ability to thrive in a fast-paced call centre environment
• Call centre experience is an asset

Please note: Hours of Operation: Twenty-Four (24) hours per day, seven days a week - you will 'bid' for a shift, but you can be assigned any shift on any day, including evenings, nights, weekends, graveyards. You will need to be available to work the shift assigned to you.

Position Information

Important to note: The life of this new Mass Posting is 6 months.

Please select all locations you are interested in or willing to work at. Please note that depending on seat availability and business needs, we may not hire in all the locations listed and you will only be considered if we determine to hire in one or more of the locations that you have selected.

Your location preferences must be indicated in the pre-screen questionnaire that forms part of your online application. You will only be considered for the locations you have indicated in your questionnaire.

Locations include:

• Chilliwack
• Kelowna
• North Vancouver (Head Office)
• Surrey (Guildford Corporate Centre)
• Victoria

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined:

• Resident – you will work at your primary in-office headquarters on all scheduled workdays.
• Hybrid 8 – you will work a minimum of 8 days per month at your primary in-office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
• Hybrid 10 – you will work a minimum of 10 days per month at your primary in-office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.
• Mobile – you will work remotely or in the field on scheduled workdays within British Columbia, with the requirement to be at your primary on-site headquarters by exception only.

Job Types: Part-time, Permanent

Salary: From $33.23 per hour

Schedule:

• Weekends as needed

Work Location: In person