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Position Highlights
ICBC is hiring a Digital Content Writer/Editor with proven experience writing in a customer-centric environment for digital channels. This is an opportunity to make an impact by creating friendly, useful information for a range of external and internal audiences, including ICBC’s customers, business partners and employees.
We are looking for a talented professional with a passion for writing and editing, who understands customer-centric communications for large corporations and/or government, and succeeds in a dynamic, fast-paced environment.
The ideal candidate has a meticulous attention to detail, the skills to coach and guide content authors from other business units and review their work prior to publishing, and a drive to make content straightforward and usable. On any given day you could be writing service-related content for icbc.com, training distributed authors on writing for our intranet, or providing micro-copy for our online services. (Please note, this position does not work on our social media channels.)
If you have a highly attuned understanding of best practices in web content, including usability, information architecture, search engine optimization and accessibility, this is an excellent opportunity to advance your skills in a purpose-driven organization.
Core Duties And Responsibilities Include
- Create clear, compelling copy to engage and inform internal and external audiences, in consistent and appropriate styles across digital channels – primarily focusing on our websites and online services
- Author and publish content using our content management systems (including Sharepoint and Contentful)
- Edit and adapt source material for publishing online, adhering to best practices for target channels and audiences
- Train, coach and support distributed authors throughout the company on web writing best practices, ICBC standards for content, and authoring in SharePoint and Contentful
- Help to maintain consistency in design, terminology and tone of content, as well as compliance with brand standards and best practices
- Interpret client requirements and develop content solutions to meet business objectives and audience needs
- Maintain governance processes for content, including scheduled audits and reviews
- Work effectively on cross-functional teams
Position Requirements
- Knowledge of the principles and practices of writing and editing for digital and other channels
- Experience writing, editing and publishing content using content management systems
- Experience supporting and training a network distributed authors
- Familiarity with online measurement strategies, tools, and technologies
- Experience in maintaining brand standards and style guidelines
- Ability to multi-task, work to tight deadlines, and adjust priorities according to changing demands and schedules
- Strong written and verbal communication skills
We are looking for a dynamic writer and editor with strong interpersonal and communication skills. A proven track record of success with several years of related direct and indirect experience is required.
The above requirements would typically be met through completion of post-secondary education in content, UX, communications, business writing and/or journalism, and 2-4 years of related experience.
Position Information
About Us
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Work Arrangement Defined
- Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
Salary
The salary range for this position is $67,048.80 to $72,399.60 annually.
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