Position Overview:
The Motor Vehicle Licensing/Front Counter Representative serves as the first point of contact for clients. This role involves reception duties, motor vehicle licensing, and administrative tasks to ensure an efficient and welcoming client experience. The ideal candidate will have excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Reception & Client Interaction:
- Greet clients professionally and address inquiries.
- Answer phone calls, emails, and provide accurate information about services.
- Maintain a welcoming and organized reception area.
Motor Vehicle Licensing Services:
- Assist clients with SGI Motor Vehicle Licensing, including registrations, renewals, and transfers.
- Process driver’s licenses, permits, and insurance in compliance with SGI regulations.
- Verify documents for accuracy and completeness.
- Collect and process payments for transactions.
Office Administration:
- Maintain and update client records.
- Manage office supplies and ensure necessary licensing materials are stocked.
- Assist with data entry, document preparation, and appointment scheduling.
- Reconcile cash transactions and prepare daily reports.
Customer Service & Problem Solving:
- Address client concerns professionally and escalate when necessary.
- Direct clients to licensed insurance brokers for further assistance.
- Stay informed on SGI Motor Vehicle Licensing regulations to assist clients accurately.
Qualifications:
- Prior experience in customer service, reception, or administration.
- Strong organizational skills and ability to multitask efficiently.
- Proficiency in Microsoft Office and point-of-sale systems.
- Excellent communication and interpersonal skills.
- Attention to detail in processing documents and handling transactions.
Preferred Qualifications:
- Knowledge of SGI Motor Vehicle Licensing regulations and systems.
- Familiarity with administrative processes in a brokerage or licensing office.
Skills & Competencies:
- Strong customer service orientation with a positive attitude.
- Problem-solving ability in a fast-paced environment.
- Dependability, punctuality, and professional demeanor.
Compensation and Benefits:
- Performance-based variable pay opportunities.
- Group Insurance (health, dental, life, disability).
- Retirement savings/pension plan.
- Career development and advancement opportunities.
Work Environment:
This is an on-site role at a busy office front desk. Occasional flexibility in working hours may be required, with standing and light lifting duties.
How to Apply:
Interested candidates should submit their resumes via really. We look forward to connecting with you!
Job Type: Full-time
Pay: $21.79-$24.02 per hour
Expected hours: 37.50 per week
Additional pay:
Benefits:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Schedule:
Work Location: In person
Application deadline: 2025-02-23
Demo