APPOINTMENT COORDINATOR

Lexus of Royal Oak is an award winning Lexus dealership that strives to provide amazing experiences for our guests in every facet of their interactions. This means we need our staff to be the ultimate team players and look out for our guests and their best interests, while adhering to our continuously improving philosophy. We are looking for a mature, articulate individual who can take on the responsibility of Appointment Coordinator.

This position is strategic to the overall success of the dealership and therefore we require the highest level of customer service skills. The role is about communication skills and team work in working with our guests, technicians, parts team and transportation team.

Responsibilities

• Respond to phone service appointments for guests including confirmation of services, costs, ordering and sourcing parts, arranging subcontract labor where required
• Ascertains automotive problems and services by listening to guest's description of symptoms, clarifying description of problems, checking vehicle maintenance records and examining service schedules
• Develops quotes by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Inputs appointment requests describing symptoms, problems, and guest descriptions of issues as well as specific repairs and services required; obtaining approval signatures from guest
• Maintain guest approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
• Respond to questions related to automotive repair troubleshooting, based on knowledge garnered from previous queries and the Lexus Academy
• Respond to guest complaints and ensures high guest satisfaction standards
• Assist Service Advisors with cashing out guests when needed
• Coordinate shuttle & loaners vehicles for guests at the time of appointment
• Creates claims for third party warranties and inputs claims
• Carries out after service follow ups and promotes service facilities

This is an exciting role in a fast paced environment so organizational skills are extremely important. Past experience in an automotive dealership setting is a definite asset. We offer a competitive salary plus bonus program and full benefit program.

One unique feature of this role is cross training in writing internal work orders and learning the service advisor process and will provide the skills to move into further roles within the service department.

Benefits

We offer a competitive salary.

Company-paid benefit plan including extended health (prescriptions, paramedical services), dental, eye care and employee assistance.

RRSP matching.

Employee Discounts – Parts, Service, and vehicles (conditions apply).

One of your largest questions may be whether our company is a great place to work. We encourage you to get familiar with our company website and get to know us.

Please find a video that we put together that shows a little bit about who we are and what we offer. Please take a look. https://www.youtube.com/watch?v=0n8BFlhvWgM