Concierge Lounge Attendant

Concierge Lounge Attendant
Status: Part-time
Reports To: Guest Services Manager
BE PART OF MARRIOTT OTTAWA’S FUTURE

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a long-time icon of hospitality for our Guests. With 489 Guestrooms, 36000 sqft of Event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, and a Starbucks, crowned by our rotating rooftop Summit venue, we are the tallest hotel in the City and second-largest hotel overall.

Marriott Ottawa is preparing to begin a transformative, top-to-bottom renovation of all guestrooms, event space, restaurants and public areas, commencing in 2023, positioning the hotel to continue its storied legacy of hospitality excellence.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

YOU’RE A GREAT FIT IF YOU:

• Are Caring
• Are a Storyteller
• Are Extraordinary
• Are Open Minded

Responsible for ensuring a hospitable and professional atmosphere in the concierge area. To serve all guests providing the highest level of service in an efficient and courteous manner while following Marriott standards, procedures and policies at all times.

YOUR RESPONSIBILITIES MAY INCLUDE:

• Provide brilliant service to all guests using the Concierge Lounge.
• Handle all guest requests and fulfill them as quickly as possible.
• Be very knowledgeable about the hotel and its services.
• Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events.
• Arrange all types of requests for all of the hotel’s customers such as car rental, airline and train
• tickets, office services, beauty services etc. Arrange presents, repairs and shopping if requested.
• Be trained in all guest relation functions and concierge lounge attendant functions.
• Serving skills required for food provided in lounge.
• Know about PMS. Help out during check-in and check-out of guests whenever needed.
• Ensure compliance with accident prevention guidelines.
• Ensure that logbooks, handovers and checklists are well maintained.
• Recognize all repeat guests, VIPs. Be able to recognize them and know about their special requests.
• Be knowledgeable about Marriott Rewards and Frequent Flyer Programs.
• Have a thorough knowledge about SOPs and LSOPs.
• Each Host is expected to carry out all reasonable requests by management which the Host is capable of performing.
• At all times strive to represent Marriott in the most professional and courteous manner.
• Practice safety awareness. Maintain safety by adhering to safety policies, being responsible to report all accidents with Hosts immediately. Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas. Ensure that proper safety instructions are given before operating any equipment.
• Perform administrative tasks such as Host letters and guest comment cards.
• Must be compliant with all Hotel Emergency Procedures.
• Other reasonable duties as required.

JOB SPECIFICATIONS:

Education and Experience

• Previous guest services experience (Front Office/Concierge) in a hotel or similar environment preferred.
• Previous customer service experience required.
• Certificate or Diploma in Hotel Management preferred

Skills and Abilities

• Excellent communication skills in both official languages (English and French) required.
• Superior service excellence skills to exceed guest expectations.
• Certificate or Diploma in Hotel Management preferred.
• Previous Guestware experience a definite asset.
• Must be available on Weekdays & weekends, Shifts are 4:30pm-9:30pm & 6am -11am.
• Able to work in a dynamic and fast paced environment.
• Must have strong attention to detail.
• Proven team player.

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

What we offer

• Positive respectful culture
• Marriott Worldwide Travel perks and benefits
• Duty Meal & Food and Beverage Discounts
• Rewards and Recognition
• Growth Opportunities
• Chance to work with some amazing people!

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however, only those applicants selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $25.50 per hour

Additional pay:

• Overtime pay

Benefits:

• Employee assistance program

Schedule:

• 4 hour shift
• Every Weekend
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Ottawa, ON K1R 5R7: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have similar experience working in a hotel environment?
• What is your availability, this position requires Weekdays & weekends, Shifts are 4:30pm-9:30pm & 6am – 11am. Is this in line with your availability?

Experience:

• Customer service: 1 year (preferred)

Work Location: In person