Customer Service Representative

NOTE: OPIFINY will only review applicants that complete the Indeed assessments

About Us
Opifiny is a software solution provider exclusive to the insurance industry. Our clients include some of the biggest insurance companies in Canada. Our corporate culture is inclusive, entrepreneurial and fast-paced. Everyone in our company has a voice and is encouraged to use it.

Position Overview

The bilingual customer service representative is responsible for providing support for users of Opifiny software. The rep will have thorough knowledge of all Opifiny products/services, in order to help out end users.

Responsibilities and tasks

Typical responsibilities and tasks include, but are not limited to:

• Verifying new physician users of the Opifiny system
• Learning and thoroughly understand current and newly developed Opifiny products/services
• Main source of communication between users and Opifiny o Answering calls and e-mails from users o Providing information about the product/service o Following up with user issues
• Communicate user issues to QA team
• Tracking bugs and issues in Opifiny products

Qualifications

• Bilingual: English and French - oral and written!
• Strong communication and interpersonal skills
• Strong computer skills

Qualifications (Desired)

These qualifications are not required, but would be considered an asset:

• Customer service experience
• Up-to-date knowledge of computer technology
• Time management
• Strong problem solving skills
• Post-secondary degree/diploma

Job Type: Full-time

Pay: $40,000.00-$50,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• NORTH YORK, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person