Visitor Services Attendant II - INVENTORY

Important messages

The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the Parks Canada representative in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Duties

Experience work-life balance in the mountain and ocean vistas of the Cape Breton Highlands National Park! Start a career with Parks Canada, where you can work, live and adventure among Canada’s natural wonders.

This competition will be used to fill positions at the following locations:

Entry Gates: Often the first point of contact for visitors, staff at entry gates use a Point-of-Sale device to sell a variety of National Park passes and provide essential information to contribute to visitor use, enjoyment, and appreciation. This role involves handling cash and card transactions, and properly accounting for revenue received. Staff must be willing to resolve visitor complaints or concerns as needed and demonstrate tasks to others when required.

Campgrounds: Visitor service, revenue collection and campground operations. This includes, but is not limited to, greeting visitors and providing orientation, information, and direction; confirming reservations; selling of campsites; providing support to grounds cleaning and litter picking. Campground staff must be willing to resolve visitor complaints or concerns as needed and demonstrate tasks to others when required.

Skyline Mobile Gate and Information Team: Skyline Mobile provides seasonal traffic management, visitor services, and revenue collection in the Cape Breton Highlands National Park. The work is active and takes place outdoors in all weather conditions. Staff work on their feet and may expect physical take-down and set-up of traffic and information tent equipment each day. Staff provide detailed information to the visiting public on national park rules and regulations, as well as safety information regarding closures or restrictions at popular sites. This role involves exposure to vehicle fumes and dust due to its proximity to traffic and outdoor working conditions. The work also involves educating the public on the national park pass program and performing regular compliance duties. The ability to communicate effectively while demonstrating tact and professionalism is a key requirement of this role.

Visitor Centres: Visitor Centre staff provide comprehensive information to the visiting public on a wide variety of topics related to park orientation, backcountry camping, hiking, and park rules and regulations. Strong knowledge of Cape Breton Highlands National Park and the surrounding area is necessary in this position, as well as the ability to communicate effectively in person and in writing. Staff handle high volumes of in-person, email, and phone interactions. The work includes operating a Point of Sale to sell park passes and retail merchandise. The ability to use various computer programs and spreadsheets is required. Backcountry camping knowledge and/or prior experience working with reservation systems are considered assets in this role. Staff must be willing to address visitor complaints or concerns and demonstrate tasks to others as needed.

In all positions, occasional facility cleaning and maintenance may be required.

Work environment

We are currently seeking passionate and visitor-focused team members who will work with others to provide awesome opportunities to visitors at the Cape Breton Highlands National Park. Join thousands of colleagues from across the country who do amazing things every day so that Canadians and visitors from other countries can discover the natural treasures protected and presented by Parks Canada.

If you have what it takes to make a strong connection between our special place and those visitors, please seize this opportunity to apply for the job indicated in this posting.

Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process

Anticipatory. This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in the Cape Breton Highlands National Park.

From the work locations currently listed on the poster, please clearly identify in your application the work location(s) in which you are prepared to work.

We will be pulling a first round of candidates for the 2025 operational season on January 13, 2025. Should there be vacancies later in the operational season, we will continue to pull from the list.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter "Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter. Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application. Normally, applicants will not be solicited for incomplete or possible missing information."

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training, and experience.

Degree equivalency

Experience in interacting with the public in a tourism capacity.

Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative (- - B/- - B; - - C/- - C)

Information on language requirements

Knowledge of services, programs/activities, and visitor services operations of Cape Breton Highlands National Park.

Ability to adapt to change.

Ability to make decisions involving various levels of risk and ambiguity.

Ability to deal with situations and issues proactively and persistently, seizing opportunities that arise.

Shares our vision.

Personally connects with people.

Communicates effectively.

Demonstrates integrity.

The following may be applied / assessed at a later date (may be needed for the job)

Experience handling cash and operating point of sales.

Knowledge of the natural and cultural history of Cape Breton Highlands National Park.

Strives for excellence.

Conditions of employment

Reliability Status security clearance - Obtain and maintain Reliability Status security clearance.

Maintenance of a valid class 5 Nova Scotia Driver’s License, or other provincial equivalency.

Required to wear a Parks Canada uniform.

Required to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays.

Required to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation.

Parks Canada prohibits smoking and vaping in the workplace.

Other information

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Indigenous peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.

We thank all those who apply. Only those selected for further consideration will be contacted.