Are you a strong, self-starter with exceptional organizational skills, attention to detail, and a passion for helping others? If you thrive in a professional yet compassionate environment, we invite you to join our team as a Cemetery Services Counsellor.
This critical role in the death care industry offers a unique opportunity to guide families during some of their most challenging times, helping them make meaningful, lasting decisions. We're looking for someone with integrity, resilience, and a drive to succeed. If you're ready to take on a dynamic, people-focused role with growth potential, keep reading.
About Us
We are a family-owned and operated cemetery and funeral home proudly serving Ottawa and its surrounding communities. At Pinecrest Remembrance Services, we combine over 100 years of tradition with modern services. As we expand to new locations, including our new facility and celebration center located at Highland Park Cemetery in Carp, we continue our commitment to exceptional care and personalized experiences.
About the Role
As a Cemetery Services Counsellor, your attention to detail and organizational skills will be paramount in ensuring seamless service for families. You will:
- Provide guidance and support: Assist families in selecting cemetery arrangements, memorialization options, and planning ahead for their needs.
- Communicate with compassion: Respond promptly and professionally to in-person inquiries, phone calls, and emails.
- Stay highly organized: Keep track of multiple tasks and priorities simultaneously without losing focus or accuracy.
- Work collaboratively: Partner with our funeral home team to coordinate services such as funerals, memorials, and celebrations of life.
- Engage in sales: Present and sell cemetery property, memorialization products, facilities, and pre-planning services.
- Maintain meticulous records: Ensure all documentation is accurate, complete, and compliant with company standards.
Qualifications
We’re seeking a candidate who:
- Has impeccable attention to detail—accuracy is crucial in this role.
- Is a master multitasker—able to switch gears without losing focus.
- Communicates clearly and confidently via phone, email, and in person.
- Brings at least 3 years of experience in both sales and customer service.
- Thrives under pressure and can problem-solve on the spot.
- Demonstrates resilience and can work with diverse personalities without taking frustrations to heart.
- Provide exceptional customer service.
- Possesses a solid understanding of—or willingness to learn about—the funeral industry and its cultural nuances.
- Is bilingual (an asset, but not mandatory).
- Holds a valid Ontario "G" class driver’s license with a clean record.
- Maintains professionalism and a healthy work-life balance.
What We Offer
- Competitive base salary plus commission and bonuses.
- Health and dental benefits.
- RRSP matching program.
- Allowances for cellphone, clothing, and dry cleaning.
- Paid time off, including holidays and sick days.
- Complimentary bi-monthly Friday lunches.
- A structured rotational schedule, including every third weekend and on-call responsibilities.
Why Join Us?
This role isn’t just a job—it’s a career where you can grow, make a difference, and help families in meaningful ways. Success in this role requires exceptional attention to detail and organizational skills, as these are the backbone of providing flawless service to our clients. If you are someone who thrives on precision and takes pride in staying organized while juggling multiple priorities, this is the perfect opportunity for you.
Location: Onsite at Pinecrest Remembrance Services, 2500 Baseline Road, Ottawa, ON, K2C 3H9
Schedule: Full-time, 3-week rotation, including every 3rd weekend and some statutory holidays and on-call responsibilities
Job Type: Full-time
Pay: $35,000.00-$85,000.00 per year
Additional pay:
Benefits:
- Company events
- Company pension
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
Schedule:
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Ability to commute/relocate:
- Ottawa, ON K2C 3H9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have excellent organizational skills?
Experience:
- strong customer service: 3 years (required)
- proven sales: 3 years (required)
Licence/Certification:
- Ontario class "G" driver's license (required)
Work Location: In person
Demo