When it’s time to reflect on the path you’ve travelled, you’ll be glad you chose the right vehicle.
Interested? We are looking for you as:
Service Advisor
Porsche Centre North Toronto (PCNT)
Reports to PCNT Service Manager
Job Purpose:
In this exciting role, the Service Advisor will be responsible for efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion for all New / Used vehicles.
Job Description:
- Responsible for all repair orders written for PDI, CPO, New / Used Required Recalls, and reconditioning service for all used vehicles.
- Participate in service team meetings to provide updates on prior day performance.
- In conjunction with After Sales & Assistant Service Manager the incumbent will maintain a schedule of Reconditioning / PDI Service Technician, detailers for training, vacation or personal reasons to assure a proper staffing to meet work demands.
- Identify all store inventory with open recalls, schedule and complete when parts are available.
- Liaise with parts / service team for timely recall completion. For non-brand products, the incumbent will liaise with other company stores selling the brand or non-company stores for recall completion.
- Conduct a walk around inspection with Used Car Manager of all store owned vehicles prior to recon to identify the type of Inspection / Certification which shall be performed and what is required to bring vehicle up to Porsche Centre North Toronto Standards.
- Create a comprehensive estimate based on their inspection and technician findings. The estimate must include contains specific work required, total cost and timing prior to work being performed.
- Manage all Reconditioning within After-Sales DMS, utilizing all functions which will maintain a status of all vehicles.
- Ensure best parts options and correct price is used for all recon work. Ensure the correct labor time and sale amount are used based on an approved labor time guide.
- Ensure each CPO criteria is fulfilled, consistent with OEM and PCNT Standards.
- Manage the Reconditioning Vendor relationships, to improve quality, cycle time, and accurate timely invoices.
Requirements:
- Service Advisor and Tower Operator experience preferred
- Valid Ontario driver’s license, have and maintain an acceptable, safe driving record
- Demonstrated customer service skills
- Experience in dealing with luxury brand customers
- Knowledge of Porsche vehicles an asset
- Knowledge of the automotive trade
- High school diploma or the equivalent
- Ability to read and comprehend written instructions and information
- Excellent organizational and administrative skills
- Excellent written, oral, and interpersonal communication skill
Personal Qualities
- Energy, drive, focus, intellect and vision.
- Self-motivated with a results driven approach
- A team player
- A level of personal mobility to meet career ambitions
- A clear written and verbal communicator
- High levels of self-discipline and organizational ability; with a focus on delivering promises
- Willingness to challenge and to suggest alternative ways of doing things, and with a Continuous Improvement mindset and the ability to influence, negotiate and mediate effectively
- Strong attention to detail, confidentiality, and professionalism
- Excellent interpersonal and team building skills.
- Ability to maintain high level of accuracy.
- Time management skills.
- Trustworthy, respectful and able to demonstrate strong work ethics.
- Self-motivated and ability to work with minimum supervision
The above list of Core Accountabilities and Responsibilities is not exhaustive. The job holder is expected to carry out other duties as reasonably assigned from time to time, in line with their ability. The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements.
Porsche Centre North Toronto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontario’s with Disabilities Act (AODA). If you require an accommodation, please advise us in advance of attending the interview.
Job Type: Full-time
Work Location: In person
Demo