Customer service representative

Our customer, a trusted leader in the heating, ventilation and air conditioning industry, is looking for a motivated, hard-working individual to join its customer service team.

Workplace : Laval, in person
When: Immediately
Salary: 50-55k depending on experience
Schedule: Monday to Friday, full-time, 8 hours a day
PERMANENT POSITION
Bilingualism required

Advantages
Technical training with high-level mentors
-Opportunities for advancement within the company
-A stable company with strong values and a team atmosphere
-Competitive base salary
Profit-sharing
-Solid benefits package, including fringe benefits and pension plan

Responsibilities
Respond to customer needs by phone or e-mail.
-Enter customer orders from the profit center.
-Manage warranty files
-Ability to handle different tasks at the same time
-Solve problems related to customer orders
-Handle customer returns
-Manage daily purchases
-All other administrative and related tasks


Qualifications
-Post-secondary education an asset
-Excellent customer service, interpersonal, organizational and communication skills.
-Strong ability to prioritize
-Team spirit
Positive, results-oriented attitude
-Ability to take initiative
-Knowledge of Microsoft Office suite
-Ability to learn new systems quickly
-Ability to work independently
-Bilingual in French and English, with strong oral and written communication skills, as you will be managing relationships with customers who speak only French or English

Summary
Is this job for you?

Apply directly online or send your CV to: elisabeth.parent@randstad.ca with the subject "customer service representative - air conditioning".

We look forward to getting to know you!

Randstad, putting people first

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2 community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.