Project Coordinator, Transit Technology

The Role

Develops preventive maintenance schedules and work plans for transit technology products and systems, specifically automated transit on-board and in-field equipment. Coordinates the implementation of transit technology projects related to the maintenance or update/expansion of transit technology. Analyzes maintenance and life-cycle costs, and equipment performance against expected timelines and reliability targets, and prepares reports for management.

Duties/Responsibilities

Develops and monitors preventive maintenance programs for on-board and in-field transit technology systems. Assists management with project planning and work scheduling. Develops project/work plans, installation designs, work schedules/timelines, and resource requirements.

Coordinates installation and maintenance of on-board and in-field equipment, application software, IT infrastructure, and voice and data communications with staff, vendors, ITS, and contractors.

Provides technical, research, and troubleshooting support to ensure system functionality, integration, and quality control testing. Liaises with corporate ITS, vendors, and contractors to resolve software/hardware limitations, defects, and time and resource constraints.

Monitors and tracks project progress and performance in relation to standards. Discusses and resolves issues with vendors/contractors. Escalates issues to management as needed.

Analyzes maintenance and life-cycle costs. Analyzes and monitors equipment performance in relation to expected uptime and reliability targets. Prepares reports for management.

Tracks equipment/product information in database.

Assists with in-field or in-vehicle installations, maintenance, and repairs as needed. Escalates complex problems to contractors/vendors for support, and notifies management.

Inspects products and equipment to ensure they are received in good condition, contacts vendors for replacements.

Works with Section staff (e.g., technologists, mechanics) to exchange information, provide technical assistance and recommendations, and troubleshoot equipment installations.

Liaises with contractors for project updates and to ensure work is completed per specifications. Works with vendors to obtain technical assistance and product information, and identify/resolve hardware and software installation issues. Contacts corporate stores for parts and supplies. Orders parts and supplies from vendors and has a purchasing card.

Participates on departmental and project committees.

Backs up technologists in the Section, as required.

Assists with other Transit Maintenance projects and initiatives as needed.

Performs related duties as assigned.

Knowledge, Skills, and Abilities

Knowledge and skill acquired through a 3-year degree/diploma in a related field (e.g., Project Management, Computer Science, Information Systems Management, Engineering, Electronics), plus 3 year of related experience (or equivalent combination of education and experience).

Knowledge of technology maintenance operations and processes, including work planning and scheduling, life-cycle cost analysis, performance measurement, information technology applications, and electronics.

Knowledge of transit applications and systems (e.g., intelligent transportation systems, automatic vehicle location, passenger counting, traveler information).

Knowledge of and ability to follow corporate policies and procedures.

Organization, problem-solving, and analytical skills to develop and recommend project plans and schedules; track and report on performance metrics and trends; calculate life-cycle costs; and coordinate project elements and schedules to meet deadlines.
Communication skills to obtain, clarify, and exchange technical information with vendors, contractors, and other staff installing and maintaining equipment; and participate as an effective team member.
Ability to read and understand technical manuals, work plans, contract terms, agreements, policies, and procedures. Ability to write project plans, schedules, and correspondence.

Computer skills with ability to use software such as Microsoft Office, and an integrated fleet management computer system.
Must have a valid G driver's license (or G2 with 3 years of driving experience) to operate corporate vehicles.

Ability to support and demonstrate the Region’s values.