Client Services IT Technician

Job Posting: Client Services IT TechnicianRobert Half is currently seeking a qualified and committed Client Services IT Technician with expertise in troubleshooting and resolving technical issues related to computer hardware and software for our client.Key Responsibilities:First Line of Support: Establish yourself as the initial 'go-to' contact for customers, responding to their tickets and offering technical assistance for queries related to computer systems, software, and hardware, both telephonically and in person.System Maintenance: Keep up the day-to-day performance of computer systems, from installations and repairs to regular clean-ups.Problem Resolution: Guide customers through the problem-solving process, detect issues based on customer tickets and implement effective solutions. Use diagnostic programs as necessary to address problems.Networking: Resolve technical problems with Local Area and Wide-Area Networks. Act as the bridge between end users and higher-level support related to third-party systems.Customer Communication: Conduct follow-ups to ensure the resolution of all customer issues. Collect user feedback about computer usage.Advisory Role: Counsel customers on the most suitable IT solutions for them.Billing Management: Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.