KYC Manager, Quality Control - Capital Markets

What is the opportunity?

Global Know Your Customer (KYC) Refresh Team is seeking a highly talented Quality Control (QC) expert, specializing in domestic and international AML policies and KYC, to lead the RBC Capital Markets KYC QC function. In this role your primary responsibility is supporting the Senior QC Manager with management of the QC Team and identifying and providing training, to enhance regulatory/ policy knowledge across the QC and Refresh team.

What will you do?

• Manage a team of QC analysts by providing professional coaching, guidance on feedback to refresh analysts with business empathy and identify any training or learning objectives for the team.
• Motivate individual and team performance to conduct accurate QC reviews of Global KYC Refresh cases for Capital Markets (CM), to increase capacity and throughput while developing top talent by ensuring there is a written, digitally stored development plan in place
• Build and maintain strong relationships with key global KYC Capital Markets stakeholders.
• Enhance current KYC procedures to ensure regulatory updates have been captured and conduct regulatory update training to the KYC Refresh Team.
• Ensure process updates from a KYC regulatory requirement and end user application perspective
• Support the Senior QC manager with ad-hoc tasks across the team (e.g., Outreach escalations or Oversight reporting analysis & responses).
• Lead by example, react flexibly to changing business needs and ensure that skill set can be transferred to support other teams including QC and Regional Onboarding teams

What do you need to succeed?

Must haves

• BA/BS or equivalent
• People management experience
• KYC QC or Client Onboarding QC experience is preferred.
• Minimum 3-5 years of KYC/AML Capital Markets experience with a financial institution.
• In-depth knowledge of global Regulatory requirements (IIROC, FINTRAC, FINRA, FCA, BSA, MAS, etc.) and/or experience working with regulatory or rule-based environments.
• Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure.
• Identify training opportunities through QC trend analysis and provide training to the Refresh & QC team.
• Excellent managerial, communication (verbal & written) and planning skills to coordinate with QC analysts, to drive consistent and accurate QC outcomes across the team.
• Working knowledge of MS Office (Word/Excel/PowerPoint)
• Familiarity with Capital Markets products, trade systems and business lines.

Nice to haves

• Fenergo, Goldtier or CDR expertise or advanced knowledge of CM trading & settlement applications
• Certified Anti-Money Laundering Specialist (CAMS) designation or equivalent AML certification/license/control testing

What is in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options

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