About Us
Royal Distributing has been the Canadian leader in the powersports industry for over 30 years, providing our customers with quality brand-named products to keep them riding. Whether it be a snowmobile, ATV, UTV, motorcycle, motocross, bicycles or marine and watersports, our customers always come first.
The Opportunity
As an Inside Sales Associate, you are responsible for answering and responding to customer calls and emails that reach our organization. Your focus is to provide the highest level of service to our customers that have or are looking to shop with Royal Distributing to ensure that every customer interaction is positive and memorable for the customer. You achieve this by providing accurate and timely responses to inquiries, resolving customer issues, providing recommendations on products, and processing customer orders.
Responsibilities
- Answer inbound customer calls and create a positive experience for customers
- Use product knowledge to sell product to customers over the phone
- Handle customer inquiries related to products, pricing, new and existing orders, shipping, company policy, etc.
- Communicate with customers via phone, email and chat
- Process customer orders and update customer records
- Advise on fitment and recommend products based on customer requirements
- Investigate and resolve customer order issues
- Track packages and follow-up with customers on the status of their orders
- Address customer concerns creatively and share feedback with other teammates
- Other duties as assigned
Qualifications
- Knowledge of one or more powersports industries is required
- Desire to provide the best possible experience for our customers
- Bilingual in English and French is considered an asset
- Expert communication and listening skills
- Organized and with a strong ability to problem solve
- Intermediate computer skills are required
Additional Information
- This position requires handling of high call volumes and spend the majority of the day on the phone with customers
- Thescheduled days of work will be between Monday-Friday, full-time hours
- This role can be on-site in our Guelph Distribution Center or be Remote
- Scheduled days and hours of work may fluctuate during the spring and summer months
- Steel toe, green patch work boots are required
- This role may require occasional travel to other locations, trade shows etc.
We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.
Demo