Manager SHERWAY GARDENS

Established in 1994, RUDSAK is a privately-owned Canadian luxury fashion company that houses a passionate and creative team. Renowned for its premium quality outerwear and leathers, RUDSAK offers unique collections that allow our customers to freely express their uniqueness.

We are looking for new talent. Join our team!

To optimize sale performance by leveraging the brand, enhancing customer experience and increase an emotional connection. Our Store Manager ensures that our Brand Ambassadors will help each client determine the right product for their personal needs and will lead the management team direction. The Store Manager will be accountable for creating a positive client experience and highlights the culture that embodies Rudsak.

Key Accountabilities

Business Leader

• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with clients, ensuring the highest level of customer service
• Drive and maximize sales performance to consistently exceed the overall sales budget objectives while ensuring operational integrity.
• Strategically manage scheduling to address business needs
• Ensure that high standards of the visual aspect of the store and customer service are maintained at all times.
• Analyze store performance, reporting current business trend to cover every aspect of the business including competitor performance.
• Lead the team on executing superior customer service and after sales experience to increase and retain client loyalty
• Capture meaningful client data for the purpose of building relationships to personalize future client development opportunities.
• Communicates company set KPI’s and implements strategies.
• Train all Brand Ambassadors on product knowledge and other operational tools in order to ensure retail excellence.
• Attract, recruit and retain a high performing team and ensure consistent onboarding experience

Operations

• Collaborate all departments while adhering to and enforcing all company policies and procedures
• Comply with all Loss Prevention and visual standards
• Ensure to respect the health and security standards
• Manage inventory logistics
• Perform other duties including store cleanliness

Key Requirements

• Minimum of 5 years’ sales management experience in retail luxury setting
• Bachelor’s degree in a related field is preferred
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Flexibility to work retail schedule which will include evenings, weekend and holidays
• Strong analytical skills
• Strong organizational skills and thrives in a fast-paced environment
• Strong verbal and written skills
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook

We thank all applicants for their interest; however, only selected candidates will be contacted.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Secondary School (preferred)

Work Location: In person