Community Supports Manager

Scarborough Centre for Healthy Communities (SCHC) is dedicated to providing accessible, equitable, and transformational health and social service choices for the well-being of Scarborough's diverse communities. We cultivate vital community services by promoting healthy lifestyles while delivering a comprehensive range of culturally competent health and social services programming. Our I2CARE values ensure that we, as a work community, treat all with, inclusivity, innovation, collaboration, accessibility respect and equity.

As an employer, we strive for excellence as a workplace and are committed to building a workforce that enhances our capacity to meet the needs of the diverse communities we serve.

We are currently looking to hire a:

Community Supports Manager

1 Full-Time Permanent (1 FTE – 35 hours per week)

Reporting To: Vice President of Community Services and Strategic Partnerships

Purpose:

The Manager of Community Supports oversees the daily operation of SCHC’s Assisted Living and Lawrence East Partnership (LEPP) programs. These programs are community-based, supporting older adults, individuals with disabilities, caregivers as well as individuals with mental health and addiction challenges to live well at home. Both the Assisted Living and LEPP programs are located within Toronto Community Housing buildings within the Lawrence Ave/Kingston Rd. neighbourhood of Scarborough and specifically support residents of these buildings. It is expected that the Manager of Community Supports will help their team to engage clients and community members in a supportive manner to deliver programming reflective of their needs.

Key Areas of Responsibility:

Leadership

• Understand, interpret, and embody SCHC’s mission, vision, and values.
• Implement SCHC’s strategic priorities.
• Promote person and family centered care in practice with a strong emphasis on an interdisciplinary team approach.
• Act as a leader in interdisciplinary service provision, emphasizing healthy living specific to client population needs.
• Assist with the identification of program development, application, implementation, and evaluation opportunities.
• Support the development of partnerships with stakeholder agencies ensuring integration of services in the community.
• Promote a welcoming environment consistent with SCHC values for staff, students, volunteers and clients.
• Facilitate the coordination and integration of services across the organization as well as with external partners and stakeholders.

Team Development and Orientation

• Oversee the recruitment, retention and performance requirements of team members.
• Develop and implement individualized plans for professional growth and development, including participation in professional organizations and activities, workshops, seminars, and staff development programs.
• Monitor team practices ensuring compliance with relevant legislation and applicable standards of practice.
• Provide supervision, mentorship, orientation, observation, and teaching opportunities, when appropriate, to team members.

General Responsibilities

• Develop and maintain professional competence.
• Develop and maintain operational systems where required and ensure the on-going completion of program administration including:

o Payroll

o Collation of monthly statistics, administration of petty cash systems, etc.

o Development and monitoring of budgets, including variance analysis

o In conjunction with other staff, identify areas which require additional resources

o Coordinate and complete reporting requirements in accordance with funder time frames

• Redesign work flow processes to ensure efficiency and access for clients.
• Coordinate and support partnerships with multiple and diverse stakeholders.
• Coordinate and facilitate networking, integration, and collaboration within the community stakeholders.
• Ensure community priorities are reflected in programs and services offered through the engagement of appropriate stakeholders.
• Remain current and knowledgeable of issues related to the social determinants of health, community health, homelessness in the GTA, local community trends, etc. particularly in the Scarborough area.
• Identify trends and issues as they develop and where appropriate develop responsive program initiatives.
• Develop and implement evaluation processes and identify recommendations and improvements for services.
• Ensure that community members are regularly consulted in program design and evaluation processes.
• Coordinate and facilitate networking, integration, and collaboration within the community stakeholders.
• Ensure community priorities are reflected in programs and services offered.

Resource Development

• Assesses the resource needs for program areas and identify opportunities for resource development.
• Develops strategies to secure funding, including:
• Liaising with funders
• Drafting funding proposals
• Developing and maintaining constructive working relationships with existing partners.
• Identifying opportunities for partnership development.
• Participate in fundraising activities.

Committee Work

• Represents the organization at external forums with respect to advocacy, partnerships and other issues.
• Participate as part of management team in organizational planning and development.
• Participates on organizational workgroups or committees as required.

Partnerships and Collaboration

• Work with existing/new community partners and stakeholders to develop programs and support community.
• Oversee LEPP in collaboration with partner agencies.

Scope and Accountability:

The Community Supports Manager is responsible for the management, supervision and coordination of staff and volunteers. The current community supports team consists of the following programs/staff: LEPP and Assisted Living. However, programs and staff can change and the scope of this job may not be limited to these programs.

Educational and/or Professional Qualifications:

• Degree or diploma in gerontology, social work, community services and/or relevant regulated health discipline required.

Level of Experience:

• Minimum five years of experience in development, implementation, and management of community health, seniors’ health, health promotion and/or mental health and addictions programs required.
• Experience working with aging individuals and their caregivers.
• Experience working with communities that are dealing with issues related to violence, poverty, social isolation and exclusion.

Skills and Attributes:

• Demonstrated leadership skills.
• Developed critical/strategic thinking skills.
• Excellent interpersonal skills with a strong orientation to staff and team growth and development.
• Ability to create a collaborative multidisciplinary working environment which fosters high morale and effective staff relationships and participation.
• Knowledge and understanding of the aging process, the specific needs of seniors, caregivers and adults with disabilities.
• Knowledge and understanding of mental health and addictions challenges.
• Experienced at managing and leading teams through change.
• Ability to stay calm, focused and enjoy multitasking in a complex and demanding environment.
• Sensitivity to and awareness of cultural, racial and socio-economic diversity within the community.
• Strong conflict resolution and mediation skills.
• Experienced in program planning and evaluation.
• Experienced in budget development, monitoring and reporting.
• Ability to represent organization programs and community needs to external stakeholders.
• Ability to work between multiple sites due to program locationsPossesses strong leadership skills and demonstrates initiative while working under pressure.
• Work within antiracist and anti oppressive frameworks.
• Ability to develop and maintain partnerships with other members of the community, local/partner organizations and government agencies.
• Excellent interpersonal skills.
• Strong communication skills, verbal and written.

Significant Working Conditions:

• Programs located within Toronto Community Housing.
• Ability to transport including lifting/carrying/pulling up to 25lbs of equipment between multiple sites.
• Working with clients who sometimes exhibit difficult behaviours.
• Ability to work between multiple sites.
• Flexibility of hours – evenings or weekend work required.
• Drivers’ License and access to a vehicle.
• Combination of Onsite, Hybrid and Virtual work environment.

Benefits:

• Healthcare of Ontario Pension Plan - HOOPP
• Four weeks of paid vacation
• Health and Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Please apply in confidence to HR by email: Recruitment@schcontario.ca

We would like to thank all applicants; only those invited to interviews will be contacted.

Note: Please quote CSM in the subject line.

If you require any accommodation, please advise Human Resources. As a condition of employment all new hires must be legal to work in Canada. You will also be required to undertake a Vulnerable Sector Screening with Police Services. Only applicants selected for interviews will be contacted.

SCHC values equity, inclusion and accessibility. We welcome those who have a demonstrated commitment to upholding these values and who will assist us to expand our capacity for diversity in the broadest sense. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, newcomers, persons with disabilities, and those who identify as women and/or LGBTQ2S

SCHC is committed to providing a barrier-free environment for all stakeholders including our clients, employees, job applicants, suppliers and any visitors who may enter our premises, access our information or use our services. We respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations. SCHC will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

www.schcontario.ca.

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Job Types: Full-time, Permanent

Benefits:

• Company pension
• Dental care
• Extended health care
• Paid time off
• RRSP match

Education:

• Bachelor's Degree (required)

Experience:

• community health,: 5 years (required)

Work Location: In person