Job Description:
Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 135,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
We are seeking an IT Technical Support for our site based in Mississauga.(Ontario).The Tech Partner will be responsible for a wide array of support services at assigned Schneider Electric facilities.
What will you do?
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Create, Receive, Monitor, Maintain and Resolve work tickets
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Imaging, Setup, and Support of computer(s), monitor(s), mobile device(s)
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Maintain on-site presence at designated service locations to support end users
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Software installation, support and make sure it is compliance with Schneider standards
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Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment
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Training end users on how to operate office automation equipment as requested
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New hire orientation including show user how to work on IT assets daily basis, debrief Schneider policy(s) such as security policy, usage etc
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Hardware platform troubleshooting and management
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Software platform troubleshooting and management
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Perform secure password management for all provided passwords
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Support access to corporate network/wireless and applications (both on network as well as over VPN)
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Coordinate execution of tasks with guidance from Service Desk representatives or other IT support groups
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Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking
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Identify, gain approval, and enter all project(s) as assigned by your manager into project tracker
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Assist with different regional projects for designated service locations, act as local hand and feet support
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Other duties as assigned by your manager
Qualifications:
Tech Partners working at the same site will support the local user group and share responsibilities for monitoring ticket queues, including but not limited to Onsite Support and Legacy ticket queues. It is essential that all tickets are updated with their current status.
What qualifications will make you successful for this role?
Support & Backup:
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Tech Partners will serve as backup support for each other during absences.
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It is the responsibility of each Tech Partner to update their backup regarding their status, including any updates to the worklog for applicable tickets.
Leave Management:
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Tech Partners must keep their manager informed of any planned or unplanned leave to ensure proper support and coverage.
IT Asset Management:
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Tech partners share equal responsibility for managing and supporting IT assets at the assigned location.
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The facility will notify both Tech Partners by email regarding all IT assets. A ticket must be assigned prior to asset delivery, and the Tech Partner will respond to the facility to request delivery or pickup at their desk.
Access & Permissions:
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Tech Partners will have equal ADM permissions to support users and address needs from infrastructure and operational teams within the facility.
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They will have the same physical access to areas such as the MDF/IDF and other spaces (e.g., conference rooms, storage rooms) as required for their duties.
Project Involvement:
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Tech Partners will participate in local and regional project tasks as assigned and upon manager approval.
Collaboration:
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Tech Partners are expected to collaborate effectively in troubleshooting and resolving issues, communicating scope and resolution in a productive and respectful manner before engaging with customers.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
About Our Company:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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