Cannabis Concierge

It’s your story. It’s our platform. Be a part of a movement that will change how the world sees, hears and feels about Cannabis.

Spiritleaf – London Southdale is looking for a Cannabis Concierge to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.

Spiritleaf recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.

The Challenge

In the role of Cannabis Concierge, you will support the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, cash wrap, restock and overall shop keeping.

The Responsibilities

CUSTOMER CONNECTION

• Supports environment of genuine customer connection
• Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
• Demonstrates extraordinary service
• Takes ownership of individual awareness of product knowledge

PRODUCT KNOWLEDGE

• Is knowledgeable of trends and supports brand messaging
• Gains understanding of how merchant skills impact business and the customer experience

TEAMWORK MAKES THE DREAM WORK

• Supports new hires through mentorship
• Is self-aware and focused on self-development
• Collaborates with the team during morning and closing meeting

LEADERSHIP

• Possesses strong written and verbal communication skills, strong assessment, and decision-making skills
• Provides insight to Spiritleaf Manager in relationship to the customer experience
• Participates in ongoing staff education and through sharing of product knowledge

QUALIFICATIONS

• At least 1 years’ experience in a retail environment
• Proven success in offering an exceptional customer experience
• A passion for our product and changing the way the world sees cannabis
• A desire to have fun, laugh and support the customer and team member journey along the way
• You must be at least the minimum required legal age in your province, and be able to pass a police background check
• You must have a valid SellSafe and be able to provide a copy of the certificate

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:

Spiritleaf is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, we encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

Job Type: Part-time

Benefits:

• Casual dress
• Flexible schedule
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• London, ON N6E 3A9 (required)

Work Location: In person