Implementation Consultant

Who we are

At SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale. Our award-winning SuiteSpot Maintenance and Capital SaaS solutions help our customers operate at scale by combining cutting-edge technology, enterprise support, and development agility in a best-in-class offering that we have come to be known for.

From day one, our work has been guided by four principles:

• Deliver value in the real world
• Execute with excellence
• Collaborate with tenacity
• Culture of coaching

Who we need

At SuiteSpot, we are passionate about the value our products deliver to our customers and proud of our engineering craft. Reporting to the Solution Architect and Delivery Manager, we are hiring an Implementation Consultant. You will lead the solution implementation process from end to end. You will meet with customers to gather and verify requirements, configure the solution and train their team to increase adoption.

This is a fully remote position.

Who you are

You might be a tech-savvy Property Manager with insights into the challenges our products address, or you could come from the sales or client side of PropTech implementations. Alternatively, you may have experience in SaaS implementations and are eager to break into the PropTech industry. Regardless of your background, you are driven to succeed and motivated by the success of both customers and colleagues. You thrive on learning new things and sharing that knowledge with others. You want to be part of a growing company that values knowledge sharing, innovation, and tackling exciting new challenges with every client project.

What’s in it for you

Impact. We are a product company. We apply modern tools to solve problems for enterprise companies in our target industry. Our customers recognize and value our relentless focus on driving their success. This is a chance to apply your insights to identify gaps, propose solutions, and implement products and services that streamline processes, deliver results and save money. It’s an opportunity to share in the satisfaction of having happy customers when you see the work you’ve done deployed successfully.

Career development. We are rapidly expanding in Canada and the US. We are set up for an impressive growth trajectory with recently secured new funding. Joining now is a chance to be part of our success. At SuiteSpot, we foster a culture of learning and continuous improvement. You want to be part of a team that doesn’t work in silos, a place where you will gain exposure to all aspects of the product and customer-facing work. You can expand your industry knowledge, technical implementation skills, and public speaking abilities. You will be coached and supported by an approachable manager who works alongside his team. Whether you want to move into Product Management or Sales or pursue people leadership, as we grow, so will your opportunities.

What you will do:

• Lead implementations. You will work with customers to uncover their pain points and suggest relevant SuiteSpot solutions to help alleviate those issues. You will configure and test systems and support and train users for assigned customer implementation projects.
• Create engagement. You will manage communication with clients and stakeholders and build meaningful relationships with key contacts to ensure project business and technical objectives are met. You will monitor usage and deliver targeted adoption programs such as live webinars and video training to increase engagement with the solution, resulting in happy customers.
• Collaborate and communicate. You will work cross-functionally with Sales, Customer Success, and Development team members. You will identify expansion and upsell opportunities in partnership with our Sales and Customer Success teams.
• Provide technical support. You will provide ongoing configuration maintenance support for your customer accounts. You will respond to incidents and provide Level 2 technical assistance to end-users. You will log all incoming incidents and requests and actions taken to resolve them.

What you bring:

• The consultant approach. You are passionate about connecting customers with the technology they need to solve problems and make work easier. You can elicit customer needs and be willing to dive in to figure out the best approaches quickly to meet their requirements with our software solutions. You can translate significant challenges into smaller, actionable tasks. You can plan and influence the work of a collaborative, cross-functional team, ensuring delivery under tight deadlines. You have exceptional time management skills and a high say-do ratio in following through with your commitments. You believe in transparency when setting expectations. You can balance competing priorities and meet deliverables for multiple concurrent projects.
• The technical skills. You have experience using JavaScript and MongoDb and editing configuration files. You can distinguish between standard terms such as object and array in the context of an implementation. You can quickly learn new technologies and explain software features and concepts to customers simply and succinctly. You have an eye for detail and can drill down to find root causes, debug issues, and solve problems.
• The interpersonal skills. You take a collaborative approach, offer meaningful insights, and can lead by example. You have exceptional communication skills, and you are an active listener. You can translate complex technical details to a non-technical audience. You can build trusting relationships with internal and external stakeholders and work efficiently remotely.
• The growth mindset. You are naturally curious, driven to research answers, and open to feedback. You acknowledge your mistakes and can adapt to setbacks. You are resourceful and can use new knowledge to solve problems. You are passionate about staying current with the latest tools and best practices. You keep your promises, take your commitments to others seriously, and have demonstrable integrity.

Why join?

SuiteSpot is a fun place to work, dedicated to solving problems with resilient and scalable solutions. We have a reputation for meeting our clients’ needs, building new features and functionality, and supporting integrations and implementation far beyond the go-live.

We're a small team without big egos, willing to contribute wherever we are needed. We hold our values - passion, integrity, and execution - up high, taking ownership and accountability for our individual impact, expanding our knowledge, and advocating for change and each other. We take our work very seriously but never take ourselves too seriously. Our company culture promotes ongoing learning and team building. We bring people together a few times a month to discuss deliverables and individual professional development goals and to connect at social events.

At SuiteSpot, we embrace the whole person and offer flexible, remote working options, a competitive compensation package, and a comprehensive benefits package that starts on day one.

Apply now.

At SuiteSpot, we recognize that not everyone takes the same path when building their skills; we value diverse skills, approaches, education, and experience. If you meet 70% of the qualifications we are looking for and you are looking for a challenging career, we invite you to express your interest here.

What you can expect from our hiring process:

• A virtual interview with a senior Talent Advisor to discuss your experience and interest in the role.
• A virtual interview with the Solutions Architect & Delivery Manager to expand on your consultative approach and technical knowledge. You will have a chance to ask questions about the role and the team.
• A final virtual interview with the CTO to learn more about how this role aligns with our growth strategy and answer any questions you may have.

At SuiteSpot, we're committed to diversity, equity, and inclusion. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the 2SLGBTQIA community, and other equity-seeking groups.

SuiteSpot welcomes and encourages applications from people with disabilities. Should you require accommodations in any part of the interview process, please contact us at careers@suitespottechnology.com and we will be happy to assist you.