As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations. We are seeking a leader determined to revolutionize the service experience at Tesla and be part of an unprecedented chapter in automotive history. In this dynamic role, you will drive critical regional business programs, tackle complex challenges, and establish ambitious targets in alignment with Tesla's strategic vision. This role reports directly to our Director of Sales and Service. Given our rapid growth, your role will entail setting and achieving challenging objectives to transform automotive transportation. This opportunity empowers you to think innovatively and deliver exceptional results.
What You’ll Do
Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures
What You’ll Bring
Bachelor’s degree or equivalent professional experience
Ability to travel up to 75%
Prior leadership experience in a service-focused industry; automotive expertise is not required
Experience leading teams of 100 across large geography, preferred
Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
Experience running complex processes using Lean or other techniques
Must have a valid driver’s license in country of employment
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Oakville, ON
Full Time