Switchboard Operator (Casual)

As one of Canada’s foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.

• Assists patients, staff, and public, in person or by telephone by:
• Placing, directing, transferring calls using a multi-line telephone switchboard
• Providing information and direction and facilitating arrangements for other forms of assistance.
• Monitors fire panel and initiates emergency response calls to appropriate Emergency Services and provides other notifications as required.
• Operates the internal paging system as required.
• Performs other duties as required.
• Works in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of the Royal.
• Ensures a work environment that is conducive to The Royal’s Anti-Racism, Harassment and Discrimination Free Workplace policy.
• Other duties, as required.

• Completion of Ontario Secondary School Diploma.
• Previous switchboard experience, preferably using Mitel equipment.
• Excellent oral and written communication skills.
• Able to function independently and with confidence in stressful situations.
• Ability to work all shifts.
• English level A- is mandatory in oral expression, comprehension, reading & writing. Bilingual (French/English) is considered an asset.

• All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
• The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
• All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.
• The Royal is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.