Part Time Customer Service Representative, Recreation - Zone 2

Experience it – Ajax!

The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 130,000 residents, Ajax's rich heritage and culturally diverse community make it a great place to work and live.

Part Time Customer Service Representative – Zone 2: Evenings and Weekends Only

Reporting to the Supervisor of Customer Service Administration, the Customer Service Representative provides exceptional customer service, resolving the majority of client issues, complaints and requests. Communicates with facility staff, instructors and other organizational contacts to ensure customer service needs are met and all activities and functions proceed as scheduled. Promotes and facilitates the sale of Town of Ajax programs, activities, facility rentals and memberships. Performs numerous other administrative tasks in a timely manner, in adherence to ISO standards and according to Department policies and procedures.

Key Duties

• Front desk agent for all sections within the department; providing accurate response to public inquiries, creating positive first contact experiences for all users.
• Provide exceptional level of service to clients, receiving customer feedback, resolving complaints immediately when possible and referring others to appropriate personnel.
• Clearly communicate detailed information in person, electronically or by telephone regarding all Recreation programs, services and facilities in a friendly and courteous manner.
• Respond to numerous phone calls daily, reply to voice mails and emails promptly – monitor activeajax@ajax.ca to ensure customer service standards are met.
• Promote the sale of memberships and personal training through customer education on membership packages, produce membership cards, and administer preauthorized payments.
• Sell Point of Sale items, collect admissions, generate cash receipts, complete daily cash balance reports, and prepare bank deposits.
• Verify accuracy of transactions, reports, and quality checks.
• Process refunds, transfers and cancelations at request of the RPAL Supervisors.
• Monitor Waitlist/Cancellations binders to facilitate, process and follow through with waitlists in a timely manner as per waitlist guidelines.
• Monitor the general public to ensure facility rules are followed.
• Monitor entrance to the membership section to ensure only legitimate members enter.

Qualifications/Skills

• Minimum Grade 12 diploma required.
• Minimum 2 years of experience working in a customer service or a municipal/community centre setting.
• Experience in cash handling and point of sale.
• Proficient computer skills in Microsoft Office (Word, Excel and Outlook).
• Currently hold Standard First Aid with CPR C certification.
• Excellent communication, interpersonal and customer service skills are required.
• Able to communicate with diverse groups in various situations and maintain confidentiality with sensitive matters.
• Able to work in a multifaceted environment, remain organized and clearly communicate requirements to team members.
• Able to provide a current Criminal Reference Check (including Vulnerable Sector Search) that is satisfactory to the Town (dated within last 6 months).

Nice to Have

• Working knowledge of ActiveNet software is considered an asset.

What is Offered to Staff

• Rate of Pay: $30.80 - $33.48 per hour.
• Hours of Work: This is a non-union position that works up to 24 hours per week. The Customer Service Representative will work rotating shifts at the Ajax Community Centre, Audley Recreation Centre and McLean Community Centre, between the hours of 4:30 p.m. to 10:30 p.m. Monday through Friday, along with every other weekend between the times of 6:45 a.m. to 9:00 p.m.
• Town Perks: The Town offers part-time staff access to an Employee & Family Service Program, Health & Wellness Program, Town of Ajax Fitness Centre Combo Membership and a defined pension plan (OMERS pension).

How to Apply

This position is being advertised concurrently to internal and external candidates and applications are accepted online. To apply to this position, please click the ‘’ button below.

Internal closing date: 11:59 p.m. on June 13, 2024

External closing date: 11:59 p.m. on June 20, 2024

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

Equal Opportunity Employer

The Town of Ajax is an equal opportunity employer, committed to diversity and accessibility within the workplace where all employees feel valued, respected and supported. The Town embraces diversity and gender expression through policy, staff training and providing positive spaces. The Town encourages applications from all qualified candidates. If selected for an interview, please inform Human Resources staff of any accommodation you may require during the process.