Demo
IT support technician (On-site)
Our growing company is looking for an onsite IT support/service technician in Kelowna HQ. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT support technician
· Set up, maintain, and troubleshoot computer systems and networks for clients onsite and using remote access tools and software.
· Provide technical support and guidance to users on how to operate and optimize their IT infrastructure and devices.
· Perform system updates, backups, security checks, and performance monitoring remotely.
· Diagnose and resolve hardware, software, printing, and network issues using remote diagnostic tools and techniques.
· Communicate effectively with clients and colleagues using online platforms and tools.
· Document and report IT incidents, solutions, and feedback.
· Identity and access management for user accounts, systems and applications through organization.
· Monitoring and maintenance for server-room infrastructure, including VPN and firewall.
· With little supervision, respond to communication regarding software/hardware issues received via phone/e-mail/messages.
· Possesses extensive knowledge of company processes, procedures, and product information.
· Providing excellent customer service to our employees
· Websites administration.
· Performs other related duties as assigned.
Qualifications:
· Education – Two-year Diploma or above in Information Technology.
· Demonstrated knowledge of IT business processes and procedures. Expertise in administrative ad enterprise application support
· Enjoy meeting people and building relationships with the employees you support.
· Understand the process of configuring laptops and desktops software distribution.
Job Types: Full-time, Part-time, Permanent
Pay: $20.00-$22.50 per hour
Expected hours: No more than 40 per week
Benefits:
Schedule:
Experience:
Licence/Certification:
Work Location: In person