Customer Service Representative

Trouw Nutrition is looking for a Customer Service Representative to join our team in Chilliwack, BC. We are looking for someone who is passionate about Customer Service, able to participate in the sales development and the smooth running of the location. We count on your keen experience to work closely with logistics and manufacturing, ensuring timely order placement, adhering to scheduling requirements, and constantly delivering a high standard of service. You will also focus on building and nurturing customer relationships.

KEY RESPONSIBILITIES

The Customer Service Representative works closely with our customers to understand their needs of feeds, provide them with the insight they are looking for and help them complete their purchases. The main function of the department is to handle orders and to provide coordination with customers about feeding breeder programs, products, delivery options and complaints.

GOOD TO KNOW

• Passionate about your career? Work within the supportive Customer Service Team on location.
• Work directly with our clients. The client base may include a variety of customers, from independent clients as distributors to individual farmers, and customers covered by a key account.
• Collaboration, good organizational and communication skills (written and verbal), high learning capacity, high level of integrity and influencing skills, acts like an owner / entrepreneurial, focus on continuous improvement, team oriented, show respect, coachable
• Part-time of 30 hours per week (with potential to increase to 40 hours per week in the future)
• Must be able to work on Saturday (half day)

A Day in the Life…

• Deal with our customers questions, requests and concerns regarding different animal feeds.
• Ensure high levels of customer satisfaction through excellent service
• Propose innovative ideas to increase market share
  • Accept and process incoming orders, answer questions, solve problems
  • Answer questions about product assortment and applications, production based on standard product, quoting prices and delivery times (training provided)
  • Participate in process improvements

SKILLS AND EXPERIENCE:

• Previous retail experience, focused on excellent customer service
• Customer management and strong organizational skills
• Proven ability to multi-task in a fast-paced environment
• High level of computer competency including knowledge of Microsoft Office applications

WHAT WE OFFER

• Base salary and Annual bonus.
• Medical/Dental/Vision benefits that start on Day 1.
• Robust pension plan with employer matching.

We are committed to employment equity, and we encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities and members of visible minorities.

Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.

Current employees of any SHV company; please apply through the SHV Job Board, or If you are an employee of Trouw Nutrition or Skretting, you can complete your application through your Workday account. SHV Internal Job Board: https://www.shv.nl/jobs/

Please note that candidates applying for Canadian job openings must be authorized to work in Canada without sponsorship.

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