Customer Experience Ambassador (15-25 hrs/week primarily weekends with 1-2 weekday shifts 1pm-7pm)

Are you recognized for your energy, people skills, organization and resourcefulness? Are you regularly getting noticed for being a good listener, multi-tasker and a flexible problem solver? If that’s you, we want you on our growing team!

University of Calgary Properties Group Ltd. (UCPG) is looking for a part-time Customer Experience Ambassador who will represent University District at the Discovery Centre – a central hub for community connections where you’ll showcase the neighbourhood, home options, project updates and events. It’s where people will come to meet, learn, and explore University District.

Who We Are

University of Calgary Properties Group Ltd. (UCPG) is an independent real estate development company created by the University of Calgary to lead the planning and development of University land projects including two of Calgary’s most exciting inner-city sites, University District (U/D) and University Innovation Quarter (UIQ). University District (U/D) is the 2022 national winner for CHBA’s Best Growing Community and boasts a comprehensive 200-acre mixed-use urban community offering residential, retail, and office opportunities along with ample open space for modern urban living. University Innovation Quarter (UIQ), formerly known as the University Research Park, is positioned to be a destination for world-class research and innovation. UIQ has an existing ecosystem of 76 acres with significant potential for growth, diversification, and densification right in the heart of Northwest Calgary. UCPG brings together a strong vision, ambitious development goals, and an unwavering commitment to the University of Calgary and our stakeholders to create amazing places where people can thrive.

Job Summary

The Customer Experience Ambassador is the first point of contact at the University District Discovery Centre. As a representative of our community and our homebuilders, the CEA fosters positive relationships with visitors and community members to the Centre. They will create a memorable experience and ensure an exceptional level of customer service that will drive leads and generate sales for our homebuilder partners. The incumbent will proactively stay informed about ongoing development projects, updates, events, and changes within the University District community. Primary responsibilities include:

• Deliver outstanding customer service to our guests by professionally greeting and offering information and facility tours, etc.
• Stay informed about new and upcoming projects, retailers, builders, and community events within University District
• Responsible for general office duties including keeping updated records and files, tracking inquiries, ensuring timely response to questions, email management, and coordinating and managing office supplies and inventory
• Oversight of Discovery Centre operations including opening and/or closing of the facility, updating the Centre’s main voicemail to reflect change of hours/holidays, maintaining a clean working environment, ensuring all interactive displays and merchandising units are free of debris and in good working order.
• Support marketing and events including promotions, contests, social media posting/monitoring, event development/coordination, data collections and analysis including feedback regarding experiences, concerns and suggestions.
• Support other UCPG marketing and corporate initiatives as required.

Job Qualifications

• “Always ready-to-help” mentality – we welcome problem solvers and team players to the team.
• Enthusiastic engager – you enjoy interacting and have a desire to leverage your energy and confidence to make a positive customer connection.
• Tech savvy – you’re comfortable with computers, internet, iPad, Microsoft Office, etc.
• Natural public speaker – presenting to groups and one-on-one comes naturally to you.
• Statistics tracker – keeping detailed records of visitors, questions, enquiries, and monitoring this data for trends is instinctive for you because you’re curious.
• Experience with developing and coordinating events, monitoring and posting on social media and exploring new ways to engage with our audience.
• Someone who is enthusiastic to become a University District Champion and everything U/D.
• Knowledge/interest in real estate sales process is an asset.
• Strong attention to detail and organizational abilities.
• Self-motivated and capable of working independently.
• Flexible schedule, including evenings and weekends.

The deadline to apply is Thursday, April 4, 2024.

Note: Only applicants selected for interviews will be contacted. We thank all applicants in advance for your interest in joining UCPG.

University District Discovery Centre location: 4410 University Ave NW

DISCOVERY CENTRE HOURS ARE AS FOLLOWS (SUBJECT TO CHANGE):

Tuesday to Friday 1 to 7 pm

Saturday and Sunday 12 to 5 pm

Closed Monday

Civic and Statutory Holidays are typically weekend hours of operation but will be determined on a case-by-case basis.

UCPG is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and respected. We promote an environment that celebrates the unique perspectives and contributions of every individual. We believe that diversity of thought and background drives innovation and creativity, and we are dedicated to creating a culture that is welcoming and supportive for all.

For more information about UCPG, U/D, or UIQ, visit our website at https://ucpg.ca/

Job Types: Part-time, Permanent

Benefits:

• Company events
• On-site parking

Schedule:

• Day shift
• Evening shift
• Every Weekend

Work Location: In person

Application deadline: 2024-04-04
Expected start date: 2024-05-01