Student Services Specialist

Join our team: Student Services Specialist

Do you enjoy helping people with their questions and resolving issues?

Are you good at building and maintaining positive relationships with people?

Do you have the ability to adapt to new technology?

If you responded 'yes' to these questions, we're interested in you!

The Student Services Specialist is a key player in creating an excellent and impactful student experience. Under the direction of the Business and Customer Support Manager, the Student Services Specialist will support the university's student base, by acting as an advocate for the student's success in their chosen program of study. Using their knowledge of university policies and program curriculum, the Student Services Specialist will counsel students within a program of study and provide guidance in program and departmental procedures, policies, goals and objectives, and problem resolution.

Day to Day Responsibilities:

• Coordinate student schedules, course registrations, graduation, petitioning, withdrawals, documentation requests, and student orientation.
• Respond to student calls and e-mails courteously and professionally, using program-specific knowledge to help students reach their educational goals.
• Maintain and review records for accuracy on a student database (customer relationship management software), while adhering to accreditation standards.
• Assist with development of goals and objectives for the department to ensure student, faculty and administration needs are met.
• Develop, and sustain positive relationships across all departments to ensure an excellent student experience.

Key performance/success indicators:

• Students receive prompt, knowledgeable guidance and support throughout their programs of study, from enrolment through to graduation.
• Student records are kept complete and accurate, in keeping with accreditation standards.
• Student problems are defused by advocating for the student yet adhering to university policies, using diplomacy and tactfulness.

Qualifications:

• Bachelors degree with a minimum one-year customer service experience or any equivalent combination of experience and education.
• 1-2 years in a customer support environment.
• Experience in building and maintaining positive relationships with customers and other key stakeholders.
• Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
• Ability to work independently and to self-direct daily activities.
• Skill in the use of personal computers and related software.
• Skill in written and verbal communication.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Ability to adapt to new technology.

Compensation Package

In addition to your base compensation, joining the UFred team means you will be part of a rapidly expanding organization. UFred values its employees and ensures they are able to enjoy Wellness and Balance, and Professional Development.

• Wellness and Balance: UFred employees actively utilize subsidized Health and Vision Care, as well as an RRSP Match program. They spend paid time off with those who are important to them between Christmas and New Years, as well as and on their birthdays. The possibility for flexible work arrangements, an Active Living Benefit, and Wellness days are additional benefits enjoyed by our staff.
• Professional Development: UFred supports both internal and external opportunities to support your development needs.

Hours of work

This is a full-time position (35 hours per week), under regular business hours, 8:30 am to 4:30 pm. The position is available in Fredericton, NB, with the option to work remotely and attend in-person meetings and events, as required.

Who are we?

The University of Fredericton (UFred) is a fully-online University based out of Fredericton, NB. UFred was founded on the notion that education should be driven by the needs of today's learners. The fully-online, no-residency required model of education that UFred offers is designed specifically for online delivery that is applied and relevant. Learners can begin their UFred journey from a range of starting points depending on their interests, level of education, and professional experience, and can continue along a customized path to fulfil their ultimate learning goals.

The University of Fredericton is firmly committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the company.

Please apply before September 27, 2024. We thank all those who apply!

Keep in mind that this position could close earlier than September 27, 2024 if we receive the maximum threshold of applicants for this role.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• Bachelor's Degree (preferred)

Work Location: Hybrid remote in Fredericton, NB E3B 1B1