Technology Support Analyst

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

The work site for this position covers the following locations: UVic Campus (Medical Sciences Building), VITP (Vancouver Island Tech Park), RJH Coronation Annex (Royal Jubilee Hospital), and VGH (Victoria General Hospital). Job responsibilities will be carried out in more than one location, and regular travel between locations is required. This position may be required to work some evenings or weekends. Periodic travel to Vancouver and to educational spaces up Island is also required.

The salary range for this position is:

Recruitment range: $70,137- $77,330 starting salary determined by the PEA Collective Agreement.

Performance range: starting salary to max of $91,214 is available through annual performance increases.

*Upon successful completion of probation, some hybrid work is possible when curriculum is not in session*

The Island Medical Program is a distributed site for the UBC Medical Undergraduate Program and various UBC Health Professional Programs. The use of audio-visual and videoconferencing technology is integral to the local and provincial delivery of lectures and labs across the distributed programs.

Mandate:

The Technology Support Analyst supports the technology that enables the effective distribution of UBC medical and health professional programs across BC.

Objectives:

• Responsible for the day-to-day operations and problem solving for the audio/visual (AV) and videoconferencing (VC) resources, along with the future development/redesign of instructional facilities.
• Provides support to the faculty, staff, and students in our UBC medical and health professional programs to support their use of AV/VC facilities for teaching, administration, and research.
• Participates in project management regarding the development of technology, and the associated processes/policies in rolling out and maintaining said technologies at a local and provincial level.
• Sets and carries out objectives to meet organizational needs, monitors and provides feedback to individual and team performance against defined standards. This position is accountable to the local IMP and inter-site technical teams.

This position reports to the Manager, Strategy and Administration, and receives operational direction from the UBC Digital Solutions, Team Lead, Collaborations. The work site for this position covers the following locations: UVic Campus (Medical Sciences Building), VITP (Vancouver Island Tech Park), RJH Coronation Annex (Royal Jubilee Hospital), and VGH (Victoria General Hospital). Job responsibilities will be carried out in more than one location, and regular travel between locations is required. This position may be required to work some evenings or weekends. Must hold a valid BC Driver's License, periodic travel to Vancouver and to educational spaces up Island is also required.

The live broadcast environment can be demanding and stressful and the incumbent must be able to remain calm under pressure and re-prioritize tasks on an ad-hoc basis. Viewing of the Island Medical Program curriculum may cause some discomfort for those uninitiated to medical education.

This position requires a level of education, training, and experience equivalent to an undergraduate degree in a relevant discipline and a minimum of two years of experience. An equivalent combination of education, training, and experience may be considered.

Knowledge, skills, and abilities include:

• Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment.
• Demonstrated experience with the management of information systems and technology in accordance with industry best practice and internal policies and standards including relevant professional development to keep knowledge and skills current.
• Experience supporting Windows OS, MacOS, iOS and associated applications (i.e., MS Office).
• Demonstrated resourcefulness with excellent analytical, critical thinking and problem-solving skills.
• Excellent judgement, initiative, and strong work ethic.
• Ability to communicate effectively with individuals from diverse backgrounds and tailor communication style for different audiences and situations.
• Ability to build and maintain productive working relationships with all partners and interested groups.
• Ability to work independently and collaboratively in a team environment.
• Ability to apply project management best practices to achieve project goals/tasks on time.
• Experience in maintaining confidential and sensitive information.
• Demonstrate flexibility, adaptability, and creativity.
• Superior time management skills.
• Willingness and ability to acquire new computing/technical related skills.
• Formal training in audio-visual service, plus industry training and credentials such as Cisco, Crestron, Q-Sys, Biamp, and CTS Certification is considered an asset.
• Valid BC Driver’s License.

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity and Diversity Statement UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity. Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.