Library Assistant VI

Hours per Week: 35

Salary Grade: Level O

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

As the academic commons of Western University, Western Libraries provides the library and archival expertise and infrastructure - information resources, technology, people, and spaces - required to cultivate and mobilize knowledge, and accelerate excellence in teaching, research, and scholarship.

The Library Assistant (User Services) is primarily accountable for providing high-level operational support to the User Services Managers in the delivery and development of a suite of user services including Information/Public Service, Document Delivery, Collections Maintenance, and Outreach and Events. The Library Assistant collaborates with their Library Assistant peers to coordinate scheduling for Information/Public Service delivery and oversees the work of on-site Library Assistants, Student Library Assistants and Work Study Students engaged in the provision of user services. The Library Assistant also works with the User Services Manager/Library Director and their Library Assistant peers to coordinate the assessment, development, and implementation of services for one or more of the service groups including Information/Public Service, Document Delivery, Collections Maintenance and/or Outreach and Events. The Library Assistant participates in the delivery of Information/Public service and may receive on-site supervision from a User Services Manager or Library Director, depending on the location of service delivery.

Education:

• 3 year university bachelor’s degree

Experience:

• 5 years experience working in an academic library setting providing staff scheduling and oversight
• Experience providing customer service, issue resolution and cash handling and reconciliation

Knowledge, Skills & Abilities:

• Knowledge of catalogue standards for bibliographic and item records for serials and monographs including familiarity with Library of Congress classification system
• Ability to use and demonstrate a variety of library materials
• Knowledge of collections maintenance and space planning procedures as they relate to moving/shifting of library collections
• Strong customer service orientation in supporting diverse users, with the ability to identify and understand customer needs, library resources, and university services and to provide appropriate solutions to meet these needs
• Excellent oral and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Personable and courteous in working relationships with colleagues, students and the public
• Ability to interact professionally with students, staff, faculty, and other members of the University community
• Ability to provide training and guidance to employees to meet high performance standards, while working effectively as a member of the team
• Strong cognitive skills including problem analysis, decision-making, financial and quantitative analysis
• Strong record of teamwork with the motivation and ability to work independently with little supervision
• Ability and willingness to stay abreast of technological developments
• Ability to organize, prioritize, and accomplish a variety of tasks in a fast-paced environment with strong attention to detail and accuracy
• Demonstrated problem solving, analytical and trouble-shooting skills
• Strong fine motor skills to handle a variety of library materials
• Intermediate computer skills using a variety of software, including Internet browsers, Microsoft Office Suite, content management software, and an integrated library services platform
• Ability to work within a flexible schedule (evening and weekend hours) to accommodate Western Libraries’ events and activities
• For staff assigned to the Music Library: the ability to read music, understanding of musical terminology in common European languages, familiarity with instruments and ensembles in both classical and popular tradition, understanding of performance conventions, and a basic understanding of musical eras and styles
• Familiarity with Western policies and guidelines preferred
  

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.