Medical Office Assistant (Part-time)

POSITION SUMMARY:

This is a permanent role offering a guaranteed minimum of 18 hours per week, with potential for full-time employment in the future. The hours are Monday to Friday during the day, primarily based in the office initially, with the possibility of incorporating some virtual work hours after completing training.

The Medical Office Administrator position is key to the smooth and efficient operation of the centre and is responsible for providing a professional and a positive impact when greeting patients and visitors and to ensure that the reception area runs smoothly and efficiently with effective use of organizational, clerical and customer service skills.

RESPONSIBILITES:

• Receive and direct all incoming calls via telephone and voice mail in a timely and professional manner
• Patient encounters: greeting, validating health cards, obtaining demographic information
• Greet patients in a welcoming and professional manner
• Demonstrate exceptional conflict management skills, focusing on patient/customer service at all times
• Prepare for mail or courier all items submitted by scheduled pick up times
• Maintain Electronic Medical Records according to Centre requirements
• Book patient and Doctor appointments
• Complete data entry in a timely and accurate manner
• Schedule consultations according to Doctors schedule
• Confirm booking for patients and follow up telephone calls to “no show” patients
• Follow-up on outstanding payments from patients as per centre standards and prepare receipts as required
• Check/respond to emails in a timely manner
• Receive and process payments from patients and complete daily cash balances/reconciliation, petty cash, debit & credit card transactions and invoicing patients
• Review, triage and input all facsimiles and reports into EMR
• Book and follow up specialist appointments
• Active participation in Patient Program and Committee meetings
• Maintain all administrative duties to effective operate reception desk
• Other duties as required

QUALIFICATIONS:

• Community college diploma or certificate in Business Administration/Medical Secretarial Arts or equivalent working experience
• Positive attitude, pleasant and professional manner in person and over the phone
• Excellent problem-solving skills and demonstrated ability to work both independently and as a team member to achieve desired results
• Excellence in customer service and exceptional verbal and written communication skills and interpersonal skills
• Ability to maintain patient and centre confidentiality
• Strong applied knowledge in computer applications
• Exceptional organizational, time management and prioritization skills
• Ability to work well under pressure and handle difficult situations in a calm manner
• Ability to produce high quality in accordance with centre standards
• Demonstrated ability to complete general administrative duties as required
• Must be able to handle work volume fluctuations

In order to meet the needs of WMC and its patients, WMC reserves the right to change an employee's duties, responsibilities and reporting relationships as needed, provided that any new duties and responsibilities will remain suitable for the employee's current skill level and title/position.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 18 per week

Schedule:

• Monday to Friday

Work Location: In person