Administrative Representative

Be the Spark! Join our passionate team and help us to achieve great things in our community!

The Administrative Representative is part of a diverse team helping newcomers receive language assessment and referral services. The Administrative Representative welcomes and provides excellent customer service to clients. The position requires administrative support including booking client appointments, providing general clerical support; and supporting senior staff with statistical reports. The Administrative Representative provides translation/interpretation when needed; assisting newcomers make a smooth transition into Canada.

In this role, you will:

• Greet members with a warm and welcoming approach and assist them with the intake process; provide translation/interpretation when needed.
• Answer telephone inquiries and direct incoming calls appropriately.
• Provide members with an orientation to all services available at the Centre.
• Perform data retrieval, ensure the data is complete and accurate; provide support in program statistical reports.
• Assist in verifying eligibility for language assessment and identify client needs.
• Manage appointment schedule and communicate client arrivals with language assessment team.
• Perform various administrative support duties such as keeping inventory of office supplies; mail, fax, and photocopy as required.
• Provide support to volunteer development.
• Perform other duties as assigned

You bring:

• Completion of some post-secondary courses in related field or equivalent experience
• Previous administrative/clerical work experience or other relevant experience
• Knowledge of settlement services and community information resources an asset
• Proficient with personal computer applications, e.g. Microsoft Office, Microsoft Outlook, and Internet search engines
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
• Excellent written communication skills
• Flexibility regarding assigned locations and working hours able to work evenings and weekends.
• Ability to communicate in another language is an asset
• Commitment to diversity, equity, inclusion and building a sense of belonging

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.