Facility Manager

Be the Spark! Join our passionate team and help us to achieve great things in our community!

The Facility Manager is an integral part of the management team, playing a leadership role in implementing standards of Service Excellence (Cleaning and Maintenance Audits) to ensure the delivery of high quality service to members.

This is a hands-on position responsible for implementation of a fully integrated cleaning program that includes day staff, laundry services for towels, after hour contract cleaning, comprehensive preventative maintenance program, asset management, refurbishment, and capital project management. In addition to a fully integrated cleaning program, the incumbent is also responsible for the promotion of a “cleaning culture” among all YMCA staff and volunteers in the centre. The incumbent will be a team leader who displays good communication skills, holds flexible hours to meet the needs of the site, and is service/quality driven.

In this role, you will:

• Provide leadership to the cleaning and maintenance team, ensuring a clean, safe and well-maintained centre.
• Provide hands-on services and supervision in the areas of maintenance, cleaning, and service contractors.
• Maintain YMCA standards and prepares and implements SAM Action Plan - cleaning and maintenance.
• Recruit, hire, develop and lead maintenance, cleaning, housekeeping staff, and volunteer including preparation of shift schedules.
• Direct and co-ordinate all relevant trades people for cleaning, repairs and maintenance performed on equipment, building systems, refurbishment and capital projects, as required. Monitor contract services to ensure quality standards are met and contract compliance.
• Develop, maintain and control cleaning, maintenance, and refurbishment plans, schedule and expenditure in accordance with the approved budget and procedures.
• Implement approved facility refurbishment program in accordance with guidelines set out by the Property Management team.
• Contribute to the leadership of the Occupational Health and Safety Committee. Ensure the health and safety of employees by implementing safety practices and procedures (including WHMIS) in accordance with the Ontario Health and Safety Act.
• Prepare and prioritize capital projects in conjunction with the General Manager and Senior Facility Manager for the Senior Vice President, Property Management’s approval in accordance with guidelines set out by the Association; assume the role of project manager; monitor budget for capital projects, in coordination with Project Management team.
• Perform role of Service Leader and/or Acting General Manager as required.
• Participate in staff meetings, professional development activities, and Association and facility functions. Self-manage ongoing professional development.
• Actively participate in the Facility Manager Task Force that builds on shared learning to research and implement best practices and code compliance across all YMCA facilities.
• Understand and support YMCA philanthropic commitments, connect with families and offers opportunities to give, either financially or their personal time, including participation in special events within the centre and the community.
• Ensure the health, safety and well-being of all children, youth and vulnerable people in YMCA programs. Commit to the professional responsibility of maintaining knowledge of legislation, policies and procedures, child and youth development and best practices to best serve and protect children, youth, and vulnerable people.
• Perform other duties as assigned.

You bring:

• Post-Secondary Education
• RPA Certificate (Real Property Administration) and/or enrolment in a program leading to a Certified Facility Management designation or equivalent in Building Facility Management
• Knowledge and experience with wireless technology including CRM systems, conditioning equipment with integrated television etc. and CRM, kiosks an asset
• WHMIS and Workplace Safety Core Training
• Minimum of 10 years related experience in skilled trades and/or building maintenance, preferably in one or more of the following areas:
  • Electrical/Plumbing
  • Operating Engineering/Pneumatics
  • Mechanical HVAC
• Experience in pool filtration/water chemistry an asset; Pool Operator Certificate preferred (certification must be obtained within first three months)
• Knowledge and experience in ensuring compliance with related legislation
• Excellent leadership skills, results oriented, driven by initiative
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
• Excellent written communication skills
• Excellent understanding of diversity, inclusion and equity including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design
• Solid computer skills, comfortable working with Outlook, MS Explorer, MS Excel, BAS systems, financial software and Facility Management applications
• Focus on quality, creativity and innovation
• Previous experience in a supervisory position and in achievement of administrative tasks
• Commitment to diversity, equity, inclusion and belonging as well as experience in leading and developing and implementing equity-focused initiatives that address systemic barriers

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.