Program Representative Individual Conditioning and Personal Trainer

Be the Spark! Join our passionate Health &Fitness team and help us to achieve great things in our community!

The YMCA of Greater Toronto is a charity offering opportunities for personal growth, community involvement and leadership. The Oshawa Mary Street YMCA are one of nine full service health and fitness centres across the Greater Toronto area. The Centre provides a full range of services and community programs to more than 6,000 members, including children, youth and adults, who represent the diversity of Toronto and its communities.

Reporting to the H&F Programs Director the Programs Representative - Individual Conditioning is responsible for ensuring service excellence and assists in the supervision and safe operation of these programs and spaces, ensuring the YMCA of Greater Toronto regulations, National YMCA standards, and SAM expectations are met.

The Personal Trainer provides one-on-one specialized training in the form of personal training. This position may also provide program coverage when required in all areas of Individual Conditioning (Fitness Assessment, Small Group Program delivery, Individual Program Design, Free Weight and Conditioning Room Orientations, etc.) and assists in all Health and Fitness program areas ensuring that all members have a positive experience in a safe, friendly and welcoming environment.

In this role, you will:

As a Programs Representative – Individual Conditioning you will:

• Deliver programs and assist participants in the individual conditioning area, focusing on building and facilitating relationships.
• Provide overall support to Member experience in Conditioning areas (including Membership Plus if applicable) as needed, ensure workout areas are maintained, and respond to member requests or concerns.
• Help members achieve their personal health and fitness-related goals by referring them to various programs and services as appropriate (e.g., mYfitness, Personal Training).
• Provide information about other YMCA areas and programs, such as group fitness classes, sports, children’s programs, or other services in the building (Employment, Childcare) or assist members in finding answers to questions by referring them to correct sources.
• Clean and maintain equipment during shifts and report any repairs or work orders to the supervisor.
• Conduct Program area counts or inventory checks as required.
• Adhere to Priority S.A.M. and Workplace Health & Safety standards, specifically focusing on the Conditioning and Free Weights areas.
• Actively participate in scheduled programs, meetings, and special events.
• In collaboration with individual program members, program volunteers, and YMCA program staff, assist and encourage program members to access additional appropriate programs offered at this location.
• Perform other related duties to fulfill commitment to quality programs for all members as assigned from time to time by the supervisor.

As a Personal Trainer you will:

• Deliver Personal Training sessions in small group and one-on-one format in a manner that is consistent with YMCA standards, mission, values, goals and practices, including Priority Sam Standards
• Ensure appropriate policies and procedures are implemented and monitored to ensure safe and effective member and volunteer participation.
• Prepare and set up program equipment/rooms and cleans and tidies up equipment/rooms after use, reporting any repairs to supervisor.
• Organize and administer a case management approach in managing relationships with participants and ensure they are comfortable and successful in the program to assist them to achieve their personal health goals.
• Utilize systems and technologies available in the YMCA to deliver Personal Training and track required information
• Provide reports and additional information to supervisor when requested
• Track client attendance
• Manage client and potential client communication in a timely and professional manner, adhering to best practices as determined by YMCA policies and procedures
• Build relationship with members and seeks opportunities to share the YMCA story and educate members and guests on the YMCA as a Charity.
• Ensure qualifications and certifications as required by the YMCA and regulatory standards are current at all times.
• Be available for the minimum required commitment of hours as determined by the supervisor based on centre needs.
• Actively participate in scheduled training, meetings and special events.
• In collaboration with individual program members, program volunteers and YMCA program staff, assist and encourage program members to access additional appropriate programs offered at this location.
• Perform other related duties to fulfill commitment to quality programs for all members as assigned from time to time by supervisor.

General YMCA Responsibilities:

• Build relationship with members and seek opportunities to share the YMCA story and educates members and guests on the YMCA as a Charity.
• Develop a rapport with volunteers and other staff, building positive relationships
• Help members to achieve their personal health and fitness related goals by referring them to various programs and services as appropriate (e.g. mYfitness, Personal Training)
• Provide information about and encourages participation in other YMCA areas and programs, such as group fitness classes, sports, children’s programs or other services in the building (Employment, Child Care) or assist members in finding answers to questions by referring them to correct sources
• Ensure qualifications and certifications as required by the YMCA and regulatory standards are current at all times.
• Are available for the minimum required commitment of hours as determined by the supervisor based on centre needs.
• Actively participate in scheduled training, meetings and special events.
• Perform other related duties to fulfill commitment to quality programs for all members as assigned from time to time by supervisor.

You bring:

Programs Representative – Individual Conditioning Qualifications:

• Knowledge of physical fitness normally acquired through completion of courses in physical education or a related field and/or previous experience
• Kinesiology/physical education degree, or similar is an asset
• Participation in or completion of Personal Trainer Certification (i.e. YMCA, CPTN, ACE, etc.) is an asset
• Certified Fitness Consultant (CFC) an asset
• Participation in group fitness, individual conditioning and sports an asset
• Ability to instruct various group fitness classes an asset
• Current Standard First Aid/CPR an asset

Personal Trainer Qualifications:

• Personal Trainer and/or YMCA Personal Training Certification (or equivalent)
• Diploma in Health Education or equivalent an asset
• Previous experience in developing individual fitness programs and coaching individuals to achieve results. Sales and/or customer service experience, preferably in a membership/client based environment an asset
• Current Standard First Aid/CPR required
• Certified Fitness Consultant (CFC) an asset
• Ability to instruct various group fitness classes an asset
• Excellent written communication skills
• Ability to encourage and motivate members, and volunteers, acknowledge and appreciate achievements and contributions
• Commitment to diversity, equity, inclusion and building a sense of belonging

General YMCA Qualifications:

• Current certification in Standard First Aid and CPR C level C
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
• Commitment to diversity, equity, inclusion and building a sense of belonging
• Flexibility regarding work schedules, including days, evenings and weekends

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.