Customer Service Representative

Why Assistantly:

Join the vibrant unicorn community at Assistantly, where we connect talented professionals like you with rewarding opportunities that align with your unique skills and aspirations. Partner with us to unlock your potential for meaningful career advancement and personal development. Enjoy the flexibility of remote work, competitive compensation, and a supportive environment designed for your success.

Unicorn Role Overview:

Are you passionate about providing exceptional customer service in the healthcare industry? As a Customer Service Representative with Assistantly, you’ll play a critical role in managing inbound calls and weekend outbound calls while ensuring a seamless experience for patients, caregivers, and insurance representatives. Your communication skills and professionalism will help you resolve inquiries, provide accurate information, and ensure smooth operations across the organization. If you’re someone who thrives in a fast-paced environment and has experience in healthcare or call-handling roles, this job is perfect for you!

What You’ll Do:

• Inbound & Outbound Calls: Manage and respond to inbound calls from patients, caregivers, and insurance representatives, and complete outgoing attendance calls for weekend services.
• Information & Issue Resolution: Provide accurate information regarding services, policies, and procedures. Resolve inquiries related to patient care, insurance coverage, billing, and other concerns.
• Documentation: Document call details and update records in the system to ensure information accuracy and compliance.
• Coordination: Communicate and collaborate with internal departments, ensuring smooth handoff of tasks when necessary.
• Scheduling: Assist with scheduling appointments, follow-ups, and addressing other patient or caregiver needs.
• Compliance & Confidentiality: Handle sensitive information in compliance with HIPAA regulations, maintaining the highest standards of confidentiality.
• Escalation: Identify and escalate calls requiring additional assistance or expertise.
• Professionalism: Maintain a professional, empathetic demeanor, ensuring a positive experience for every caller.

Only resumes in English will be considered.

Requirements

• 3 years of proven experience in a customer service or call-handling role, preferably in a healthcare or medical setting.
• Excellent verbal communication skills and the ability to efficiently handle a high volume of calls.
• Strong problem-solving abilities and attention to detail.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Proficiency in using communication and CRM systems for logging and tracking calls, preferably industry specific platforms.
• Knowledge of healthcare and insurance terminology is a plus.
• Strong organizational skills with the ability to multitask effectively.

• Familiarity with HIPAA regulations and patient confidentiality standards.
English and Spanish Proficiency.

Time Commitment: Full-Time (45 hours per week)

Schedule: Monday - Friday 9 AM - 5 PM; and either saturday or Sunday 9 AM - 2 PM EST

Benefits

• Above market starting pay scale.
• Permanent work-from-home opportunities.
• Part-time and full-time positions available.
• Health & Wellness Allowance.
• Paid Time Off (PTO) yearly.
• Monthly bonus drawings, loyalty & performance bonuses, profit sharing.