Job Posting for Customer Relationship Manager at IQVIA
Job Overview
50% of the role is to ensure overall client satisfaction as prerequisite for further successful business development and 50% of the role is to secure and grow our base business revenue.
Essential Functions
Under direct guidance, coordinates IQVIA sales, consulting, service and business line activity to ensure that client needs are met following an account plan to achieve IQVIA budget and client satisfaction targets.
Client Service
Represents IQVIA to the client and the client to IQVIA in all service and sales related activity
Manages basic accounts (approximately 2 to 3)
Builds client relationships across the client organization, including Business Insiders
Resolves 1st line service issues, and coordinates 2nd line support issues with the service teams
Ensures thorough service reviews and transaction surveys that service agreements, contract specifications, and product deliverables meet clients’ specifications, including timeliness and quality
Sales
Secures renewal contracts
Establishes a tactical and strategic understanding of the client’s business issues, and assists with developing a compelling solution using appropriate IQVIA products and services
Assists with the coordination of business development and service activity with the Account Director, Sales, Consulting and Service Specialists to validate opportunities to achieve account plan, revenue and client satisfaction targets
Assists with the development of strategy for expanding scope of existing contracts and identifying new business and win back opportunities
Qualifications
Bachelor's Degree Req
Two (2) to five (5) years relevant sales or account management experience and/or solution sales management experience (preferred)
Some knowledge of IQVIA offerings, client account management, IQVIA information solutions/consulting services portfolio, and the pharmaceutical industry.
Account Development / Management Skills, Analytical Skills, Communication Skills, Marketplace and Industry Knowledge, Negotiating Skills, Relationship Building Skills, Servicing Skills.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
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Bogotá, CU
Full Time