Senior Manager, Global Customer Care (Hybrid Work Schedule)

Senior Manager, Global Customer Care

Location: Bogota, Colombia

Model of Work: Hybrid

Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Overview

The Senior Manager in our Bogotá office will oversee and support a team of support staff to ensure operational efficiency, collaboration, and high performance. This role is responsible for guiding the team, optimizing workflows, and ensuring team alignment with business objectives.

Responsibilities

• Lead, mentor, and support a team of support staff, fostering professional growth and efficiency.
• Develop and implement team strategies, procedures, and best practices to enhance performance and productivity.
• Coordinate team activities, ensuring workload distribution and task completion in a timely manner.
• Act as the primary liaison between the Bogotá team and corporate leadership to align local team goals with global business objectives.
• Monitor and report on team performance, providing insights and recommendations for improvement.
• Support HR functions, including onboarding new team members, coordinating training, and fostering employee engagement initiatives.
• Ensure compliance with local labor laws, company policies, and operational regulations.
• Facilitate team communication and support leadership in building a positive team culture.
• Assist with special projects and initiatives as assigned by leadership.
• And other duties as assigned.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field preferred.
• 3 years of experience in a team lead, supervisory, or leadership role, preferably in a multinational environment.
• Strong leadership and team development skills.
• Excellent organizational and problem-solving abilities with the capacity to manage multiple priorities.
• Strong communication and interpersonal skills, with fluency in both Spanish and English.
• Proficiency in Microsoft Office Suite and team management tools.
• Knowledge of local labor laws and compliance regulations.
• Ability to foster a positive team environment and drive efficiency.
• Previous experience in Customer Support leadership and team management preferred
• Expert experience in Microsoft Office products
• Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply
• Strong interpersonal skills
• A sense of urgency about solving problems and attaining favorable results
• Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations
• A team player and enjoy working in a multi-cultural environment
• Expert proficiency in writing and verbal communication to stakeholders in English

Additional Details

• Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and Passport/ID validation.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
• Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
• Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation.

Please Submit your CV/Resumé in English

About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800 companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.

Quorum Diversity Statement:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department