Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career. To provide a quality service to clients covering all aspects of their claim, aiming to resolve claims to the client’s satisfaction as far as reasonably possible and in an acceptable timescale. Key Responsibilities: Deal with claims in the core policies, referring to senior colleagues, experts or insurers when issues fall outside own experience and knowledge. Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside own knowledge and experience. Ensure that all communications with customers are accurately recorded as per the Firm’s Procedures Manual. Input claims information on the system and keep this up to date. Liaise with Account Executives and/or Account Handlers as appropriate, keeping Account Executives aware of significant claims. Day to day handling on the core policies: Commercial Property, Social Housing, Household, Motor Required Skills: Knowledge and understanding of core policies. Knowledge and understanding of FCA rules and guidelines relating to commercial and private customers. Knowledge and understanding of General Insurance and underlying legal principles. Knowledge and understanding of all company specific procedures and manuals. Willingness to continue to develop knowledge of claims and related issues through formal and informal learning, both internal to the firm, and externally. Maintain competency through continued professional development and keep accurate records thereof. Microsoft packages Accurate data input Knowledge: Knowledge and understanding of core policies. Knowledge and understanding of FCA rules and guidelines relating to commercial and private customers. Knowledge and understanding of General Insurance and underlying legal principles. Knowledge and understanding of all company specific procedures and manuals. Willingness to continue to develop knowledge of claims and related issues through formal and informal learning, both internal to the firm, and externally. Maintain competency through continued professional development and keep accurate records thereof. Qualifications: Claims experience 3 years (not essential) Customer Services 1 years (essential) Our Culture: People First We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Howden began in 1994, as just three people and a dog. Now there are 17,000 of us, and we're a leading global insurance group, managing $38bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.