At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We’re seeking a Client Services Manager to join our stellar team! You will have the opportunity to support documentation for Broadridge's top-tier products. We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered a hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remotely. Responsibilities: Responsible for handling inquiries, requests, and issues for designated clients. You will track issues properly and provide consistent updates to clients Proactively provide BRAC management with executive summaries of client’s “health” and work to address pain points Collaborate with other CSM’s to identify common issues across clients to maximize internal resources Provide expertise on the functionality of system and client’s current instance along with technical customizations and core functions to support client-based turnover and new hires to assure they remain self-sufficient Assist in onboarding new enhancements by supporting testing and user documentation Coordinate calls/training with other knowledgeable resources Build Service Excellence Interact with clients in a professional manner Provide effective, efficient, timely, and complete information to customers on all issues and inquiries Maintain positive relationships with clients as well as with internal Broadridge personnel Provide all problem resolution, issue, and general support and act as a point person for designated clients Maintain current and accurate client contacts in BRAC client contact repository Monitor and resolve all client issues submitted through JIRA / Service Desk using a combination of own knowledge, working with other CSMs, Business Analysts, and Developers Raise issues in timely manner to management Improve internal process activities when necessary Promote “Take and Educate” approach with clients to ensure they use all available resources to be more efficient Qualifications: Minimum 5 years of experience in client service / customer support role preferably in financial services industry Previous experience in Commission processing in Bank, Broker, or Insurance Back Office a plus Experience with all Microsoft Office products (Word, Excel, PowerPoint, etc.) SQL experience a plus Professional, polished demeanor Ability to be trained in department and system processes using both self study and formal training classes Pays strong attention to detail Ability to provide support in the daily execution of key tasks when needed Customer service competency, with strong written and verbal communication skills Strong organizational skills Ability to work with other Broadridge departments on a variety of issues Able to work independently as well as within a team, and prioritize daily work flow with little direction Bachelor's degree Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offering 77,400.00 - 115,000.00 USD Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education." #LI-CM1 Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, or military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com. Broadridge Financial Solutions, Inc. (NYSE: BR), is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries. Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model. LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridge’s high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomes—rather than how, when, and where work is done. We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 13,000 associates working in 21 countries around the globe. Learn about our DEI Program here. We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500 online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.