What are the responsibilities and job description for the Customer Service Representative position at 24Restore?
24Restore team has provided disaster restoration services to commercial and residential customers in the Twin Cities area since 1994, proving to be a recession proof industry. Our team is looking to fill a full-time position for Customer Service Representative to take on more business and additional customers. This position is open to all levels of experience. Our team will provide paid training, weekly coaching, and one on one support to ensure the success of our team members. This position offers huge levels of opportunity to entry level candidates who have the right mindset and who fit our company culture.
Company provides the following benefits:
- Base pay plus unlimited monthly commissions (NO CAPS)
- 401K company match 3.5%
- Holiday Pay
- Paid Medical & Vision Premiums
- Dental
- Health savings account
- Paid time off
- Referral program
- Detailed training, with Weekly and Quarterly coaching and people development
Customer Service Representative Requirements
- Must have prior customer service/billing/scheduling experience
- Must be able to multi-task
- Must be able to prioritize and problem solve
- Must be positive and energetic
- Must have computer and multi-line phone experience
- Must have ability to perform at least 80 calls daily
- Must be completely open to change and self-improvement.
- Helpful to have experience/understand mortgage claims processes
- Must have strong desire to grow and learn
- Must be able to pass a criminal background screening.
- Must have excellent written, verbal and phone communication skills.
- Must have 2 years of collections experience, coaching provided if no experience.
Customer Service Representative Requirements Main Responsibilities Include the Following:
- Answer and directing incoming calls, able to handle a high volume of calls to ensure calling every customer with outstanding balance every week
- Follow full billing process until money is collected
- Follow the mortgage process on every jobMeet/exceed criteria set for accounts aged 90 days
- Perform basic office duties
- Follow the mortgage process for billing structure on every job
- Meet/exceed criteria set for accounts with outstanding balance aged 90 days
- Attend meetings with Department Lead or Team weekly or more often to discuss/plan collections issues
- File & appear in small claims court as needed
- Follow post court process
Job Type: Full-time
Days: Monday to Friday // 8am to 4:30pm or until done - Opportunity for Over Time!!!
Compensation: $18 - $25/Hour Bonus (Depending On Qualifications)
Salary : $18 - $25
