What are the responsibilities and job description for the Customer Experience Expert (Full-Time) position at 3 Men Movers?
Join 3 Men Movers for an exciting workday focused on hospitality and customer service. We're seeking problem-solvers who thrive under pressure and enjoy building relationships. Key requirements include strong communication skills, self-motivation, and weekend availability, with pay ranging from $19 to $21 per hour.
Your mission will involve:
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Your mission will involve:
- Ensuring customer satisfaction
- Identifying upselling opportunities
- Collaborating with dispatchers and drivers
- Conducting follow-up calls
- Gathering feedback for improvements
- Mastering CRM software
- Coordinating escalations for timely resolutions
- Navigating the customer claims process
- Bilingual in English and Spanish is a plus!
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Salary : $19 - $21
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